Global distributor of commercial linens to the textile rental, hospitality, healthcare, cruise line and retail industries. Reporting to the president, I am responsible for setting and executing on the strategic direction for the technology department. Key Accomplishments:Managed the implementation of numerous EDI interfaces which included 850, 855, 856, 810 and 977 transaction types resulting in over $100,000 in annual cost savings. Lead a team in the evaluation, selection and implementation of a Customer Relationship Management software solution for the sales team.Implemented Microsoft SQL Server Reporting Services (SSRS) and automated several reports saving over 20 hours a week and a full time position. Oversaw the upgrade of Windows Domain Controllers from Windows Server 2008 to 2016 and messaging from Exchange 2010 to Exchange 2016. Implemented VPN over Internet with remote locations reducing network expenses by 75% while improving speeds.Performed an infrastructure assessment and audit resulting in numerous performance and security improvements with new policies written to comply with Customs Trade Partnership against Terrorism (C-TPAT) and financial audit.Directed an external penetration test and internal network scan as performed by Rook Security with remediation. Performed and remediated the annual disaster recovery and business continuity testing. Implemented support desk software to track requests, document knowledge, and create solutions for end users.Organized and participated in the upgrade of SQL Server for Prophet 21. Participated in COVID-19 business continuity planning.

Statewide trade association for Indiana credit unions focused on communications, governmental advocacy, and consulting and education services. Responsible for setting and executing on the strategic technological direction for the organization while adhering to the budget.Key Accomplishments:Participated and presented in quarterly Board meetings and the annual strategic planning session.Improved overall efficiency, productivity and cut cost by 50% by migrating from Google Apps to Microsoft Office 365.Implemented new cyber security policy resulting in an upgrade to the existing switch and firewall while implementing an annual penetration test.Created a document repository strategy allowing document collaboration on any device anywhere. Reduced software licensing costs and freed up resources by decommissioning 22 physical and virtual servers through sever elimination and consolidation.Created a highly available environment by transitioning many business applications and services to the Cloud. Reduced telecommunication licensing spending by $18,000 annually and cut inbound and outbound toll calls by 50% by transitioning off of our on premises phone system to a hosted solution.Saved over $8,000 annually by performing a software audit and not renewing unused software licenses.

Nation’s leading provider of oxygen, durable medical equipment, and respiratory care. Reporting to the president, I set and execute on the overall IT strategy. With warehouses and offices spread across the country, I created and maintained highly available and reliable centralized IT services including inventory management system, financial application, SharePoint farm, and messaging platform. Key Accomplishments:Performed IT due diligence prior to acquisition of three companies. Having acquired three new businesses, lead the upgrade and consolidation of authentication services, messaging platforms, financial packages and inventory management systems unifying the platforms. Created and implemented a highly available infrastructure strategy through multiple hardware and software upgrades offering a cloud like redundancy for remote locations. Developed and implemented a service desk by using ITIL best practices.Prepared 18-month strategic plan with corresponding budget and presented to the Board.

Responsible for eight individuals who manage, develop, or maintain the MACL laboratory information systems, which includes Sunquest (Misys), QLS, and Care 360, an online ordering system. Lead and participated in HL7 interfaces to laboratory instruments, hospitals information systems (HIS) and EMRs using Data Innovations Instrument Manager and Interfaceware Iguana. Manage the relationship with the outsourced service desk and one off development projects.Key Accomplishments:Planned and lead the implementation of a new laboratory information system within six St. Vincent hospital rapid response labs that required engaging members from different organizations, teams, and reporting structures resulting in increased revenue for both MACL and St. Vincent. Successfully lead and participated in multiple critical line of business application upgrades which added new functionality to the lab while achieving the predefined go live date. Improved the process for which database change requests were prioritized resulting in an increased turnaround time by 25% while improving communication and changing department perceptions.Lead a customer service improvement team whose charter was to promote change within the organization, while improving customer satisfaction. Our efforts realized a 15% improved customer survey score and more than double the return rate on completed surveys.Interfaced three laboratory instruments and implemented auto verification for improved accuracy of results and achieving turnaround time 100% of the time. Participated in numerous third party audits by CAP and AABB.

Functioned as both a project manager and a functional manager with regards to infrastructure initiatives and application upgrades. I lead of team six who were responsible for the daily operation of the infrastructure offering both hardware and software support. I set the infrastructure direction including hardware and software standards and policies to provide a highly secure, available and reliable environment. As a project manager, I managed the infrastructure initiatives including LIS system upgrades and new technology implementation. Key Accomplishments:Established an infrastructure strategy with corresponding project plan, expenditure timeline and risk assessment. Managed and executed towards this plan completing on schedule and on budget. Functioned as project manager, technologist and strategist in the migration to Windows Server 2003 Active Directory and Exchange 2003.Developed the IT disaster recovery plan for the organization and ensured annual testing of the plan.Successfully managed and delivered on time the project of moving the organization’s web based order entry application from being hosted internally to a SBC hosting center in Dallas. Prepared document imaging ROI resulting in process improvement of overall laboratory operations.

Lead a team of 14 responsible for the 260 servers, 5000 workstations, and 63 remote WAN connections. Responsible for setting the infrastructure direction for the enterprise and provide a highly reliable, secure and available environment.

Implemented an automated help desk tracking software package (SupportMagic) and changed the necessary processes to gain efficiencies and accountability. Supported and deployed S36 and AS400 while supporting the in house POS and financial software package.