Tim Coleman Email & Phone Number

Warminster, Pa, Us

I help my clients develop effective IT and IT security strategy. My efforts enable company leaders to achieve optimal alignment between their information security strategy, operations, and enterprise objectives. I excel in delivering strategic and operational leadership in rapidly changing business environments while maintaining a focus on continual improvement. Extensive knowledge of several industry verticals and business-IT models, including M&A processes. Adept at formulating initiatives to accelerate IT program maturity, protect revenue streams, provide stakeholder value, and effectively manage riskKEY FOCUS AREASProcess Design & Improvement, Budgeting & Vendor Management, Business Impact Analysis, Governance Risk and Compliance, Risk Assessment & Auditing, Key Metric Management, Infosec Control Selection & Review, Incident Response, Root Cause Analysis, Identity and Access Management, IT and IS Policies and Standards, Infosec Program DesignSYSTEMS: Microsoft Azure/365/Entra, Intune/Autopilot, Duo, Nessus, KnowBe4, KCM, OpenDNS/Umbrella, Datto RMM/BCDR/Endpoint Protection, Cisco Firewall/Switch, Autotask, Datto, VMWare, Veeam, Linux, Powershell, PythonPROCESSES: ITSM/ITIL, Capacity Planning, Asset Classification, Vulnerability Assessment, Risk Management, Business Continuity Planning, DR Testing, Incident Response and Recovery, CAPA ReportingCONCEPTS/FRAMEWORKS: CMMI, COBIT5, NIST CSF, Systems Thinking, Iceberg Model, Five WhysGENERAL: Conditional Access, Zero Trust, Privileged Identity Management, Data Loss Prevention, PKI, Digital Trust Framework, SIEM, IDS/IPS

Scottsdale, Arizona, Us

Led three expert enterprise IT service delivery and incident response teams totaling 20 professionals covering the Northeast US territory (NY/NJ/PA/DE), providing integrated security and IT management solutions across 4,200 endpoints and 90+ client environments. Consulted with client company leadership, equipping them with guidance on IT operational and security governance as well as information security program alignment with their business objectives.ACHIEVEMENTS HIGHLIGHTSIntegrations. • Coordinated services integration with other leaders within the organization, aligning cybersecurity solution offerings with IT operations service management; resulted in more effective cross-sell opportunities and fewer incident response events for clients• Integrated after-hours issue escalation process with SOC and Solutions Architecture Team security and operational controls, achieving repeatable, safe outcomes for our clientsLeadership and expertise. • Navigated culture integration of three disparate acquisition groups, improving service delivery turnaround time and overall client satisfaction • Authored and revised governance-level policies to ensure consistency in overall internal compliance • Performed IT risk analysis both internally and on behalf of client companies to satisfy compliance requirements for GDPR, HIPAA, SOX and New York State DFS 23 NYCRR Part 500. Also addressed requirements of insurance companies and other third-party authorities Operational Efficiencies. • Led initiative to build a unified client onboarding process that delivered more consistent results resulting in long-term client retention• Optimized support request escalation process resulting in 35% improvement in TTR

Pennington, Nj, Us

Founded and led a regional IT managed service and security provider, maintaining steady growth and positive net income throughout every year of operation. Consistent results and lean operational efficiency resulted in successful acquisition of RED74 by Cerberus Sentinel in Q4 of 2021.ACHIEVEMENTS HIGHLIGHTSEntrepreneurial proficiency. • Successfully integrated security services such as MDR, Nessus vulnerability scans, and managed IDS/IPS with operational IT support offerings, resulting in lower overall incidences of phishing and ransomware across the client base • Identified the most profitable business verticals (finance, biopharma, manufacturing), targeted effective marketing and tailored unique service offerings for each one’s specific needs • Designed and implemented automation and operational efficiencies, allowing four-person technical support teams to manage an average of 1,200 endpoints across 44 client environments Consultation experience. • Represented publicly traded clients during their third-party audits by Grant Thornton, Ernst & Young, etc., acting as their information security officer and providing both required evidence and remediation planning to meet SOX and NIST CSF compliance objectives• Built out a successful vulnerability assessment program to support clients with regulatory compliance requirements and build best practices based on CMMI• Provided consultation for clients with DFS 23 NYCRR part 500, SOX, and HIPAA compliance requirements• Created IT operational and security budgets both internally and for client companies, including TCO comparisons and ROI calculations.

Managed field technician team covering the NJ/NY/PA tri-state area, as well as providing on-site support and high tier customer service. Managed the planning and deployment of new technologies and system integration projects for small business clients with employees between 1 and 150 users.

Psychology

Mcse, Microsoft Networking, Computer Hardware

Journalism, Music Composition

Education record