June 2018 I was transitioned from ViON to TSP. The scope of my work remains unchanged. I continue to Perform a full range of on-site maintenance and repairs at customers' high volume production environments. The scope of work includes technical diagnostics, break/fix, software loads, installation, removal, retrofit, and customer call assistance. Manage a remote territory that requires preventative maintenance, installations, upgrades, remedial maintenance, firmware, software upgrades, advanced troubleshooting and account management of Hitachi enterprise, mid-range storage systems, and SAN hardware.

Performed a full range of on-site maintenance and repairs at customer high volume production environments. The scope of work included technical diagnostics, break/fix, software loads, installation, removal, retrofit, and customer call assistance.Managed a remote territory that requires preventative maintenance, installations, upgrades, remedial maintenance, firmware, software upgrades, advanced troubleshooting and account management of Hitachi enterprise, mid-range storage systems, and SAN hardware.

Ensure support, services activities and projects; including scheduling, implementing, delivery, response, performance, productivity, post sales account management and delivery of hardware and software products and solutions. Problem Manager, generate problem report details and solutions for all events Contribute to adaptation and implementation of new tools, processes and support strategies.Lead Customer Engineer and part time Customer Resource Manager of multi-state corporation.Manage and participate in the planning, implementing, execution and delivery of services and solutions.Program/Project Manager for single and simultaneous site products and services rollout.Communicate and interface with vendors, customers and management throughout projects, and incidents.Delivered exceptional service and high quality products to meet or exceed the customer’s expectations.

Coordinated and managed the delivery of account services, and project management throughout the Northern region of Denver, southern Wyoming and Montana; including coordinating service with contractors, and vendors.Coordinated and monitored customer services in Colorado, Wyoming and Montana.Coordinate contractor and vendor logistics, services and deliverables within territory.Interfaced with customer to guarantee service rendered met expectations.Managed and participated in the planning, implementing, execution and delivery of projects.Delivered exceptional service and high quality products to meet or exceed the customer’s expectations.Team Leader of 7 Customer Engineers in Lexington, Kentucky.Managed a territory from Southern Ohio to Tennessee and from Central Kentucky to Virginia.

Performed the duties of Satellite Office Manager, and Senior Customer Engineer of a third party customer service contract, for Departments of Revenue, Transportation, Finance, Mines and Environment, Children’s Services and Corrections throughout the Commonwealth of Kentucky.Operations management, interfaced with vendors to maintain parts and equipment inventory. Coordinated contract service when unable to deliver scope of service desired.Established in-house parts inventory and repair depot to control parts and equipment costs.Created a repair depot to service equipment in-house and reduce repair costs.Communicated with all management on a week basis to review contract issues or mitigating problems.Traveled as needed to meet project requirements and contractual service being provided.Delivered exceptional service and high quality products in order to meet or exceed customer’s expectation.

General post sales account management, installation and servicing all company maintained equipment and post sales problem management.Provided consistent and timely communication to the customers, account teams and management.Provided account, and problem management to assigned accounts.Delivered exceptional service in order to meet or exceed customer’s expectation.