 Contacts new prospects and over one hundred existing accounts daily through Salesforce CRM software. Nurtures relationships with inactive customers/builders to encourage renewals. Pre-screens all incoming leads to qualify their potential buying power. Trains team members on sales etiquette, sales cycle, and key selling strategy. Acts as a team leader with new employees by ensuring they possess the right tools to hit daily quota. Assists in the content creation of company’s social media advertising campaigns. Developed customer relations manual for company. Implemented mobile outreach to potential clients which garnered an increase in sales for the company. Established innovative methods for reaching out to other verticals to expand the business beyond builders.

 Managed a revolving monthly caseload to establish contact and acquire commercial debt from companies. Followed up with prospects and existing customers on daily basis using custom CRM. Audited incoming transactions for proper payment amount. Collaborated with team members to share knowledge of account issues and corresponding resolutions.

 Managed an existing accounts base of approximately 250 customers. Worked with such companies as Google, Amazon, Ferrari, Lumber Liquidators, Name Badges Inc., etc. Responded to inbound calls, chats, and emails to provide solutions for both small and large companies. Assisted Customer Service team with overflow requests. Promoted the sale of additional complementary products with each request. Assisted in company rebranding initiatives, providing total solution management to Zep Inc. & Circle K Stores. Created a sales training manual for onboarding of new employees. Designed a variety of e-mail templates for usage across the company. Consulted customers on artwork design for projects. Formatted and redesigned artwork for customers in Adobe Creative Suite as needed. Led the company in sales for five months in 2014 contributing to a total revenue of $680,000 for the year. Awarded Sales Excellence award for 2014.