Tim Faulkner Email & Phone Number

Denver, Colorado, United States

Denver, Colorado, United States

Responsible for all in house duties of retail location, including sales, team training and back of house inventory. Developed and implemented educational resources for customers to learn more about the product through the company website, and in-store information.Designated consistent time to self education in order to better lead, and enable staff and customers about the product, and its benefits. Promoted company mission to customers in order to contribute to their wellbeing. Responsible for all customer experiences. Attended to customer escalations with patience, and professionalism. Encouraged team to promote a healthy store environment that enabled loyal customer retention, striving to meet their needs.

Denver, Colorado, United States

Responsible for backend inventory, and logistics. Expedited, and improved processes in order to promote more efficiency. Assisted store managers in optimizing team responsibilities and roles. Collaborated in tandem with colleagues to distribute product from stock to customer interactions. Consistently exceeded metrics in product distribution, and accuracy for back end roles. Oversaw transitions for overnight retail placement during new product releases.Led staff training for new front, and back of house employees. Mentored colleagues for several weeks, while walking through systems, processes, point of sale, and inventory flow. Managed new hires to shadow, and ramp up to fully involved roles. Created and implemented new training guides, and manuals for backend procedures. Collaborated with the Apple Creative team to develop new educational demos, and classes for customers.Engaged with customers both on and off the sales floor, handled appointments, floor sales, product flow, and time management relative to customer interaction to streamline their experience. Provided AppleCare customer support online, via phone call, and in store. Answered questions, offered device troubleshooting, and properly directed clients to other departments when needed. Recorded call notes, transcripts, and followed up with customers to ensure resolutions and next steps were properly completed.

Castle Rock, Colorado, United States

Denver, Colorado, United States

Accountable for reaching out to potential customers, and qualifying leads for our sales executive team. Ownership over multiple territories surrounding Denver, Colorado. Worked in tandem with sales to get leads over the line, to signature, and through product implementation.

Colorado Springs, Colorado, United States