Consults travel agency and corporate partners to help them understand Delta and global partners' policies, products, ticketing fare rules and penalties.Use analytical reasoning and knowledge of sales guidelines, account value and customer benefits to independently respond to B2B customer requests for travel-related inquires.Collaborates across internal business partners to resolve customer issues.Distinguishes customer segments such as agency, corporate and industry-specific vertical and applies appropriate solutions.Demonstrates proficiency of core Delta principles, processes and upholds Delta's Rules of the Road standard.Utilize Sales Force platform to access account information and identify sales opportunities.Completed Air France and KLM training to assist travel agents with AF/KL ticketing and itineraries.Joined the EEG Committee team as a committee member in communications.

Functions as a multi-tasked worker who is an effective team motivator.Forms a solid game plan for IROP recovery and makes quick, sound decisions. Demonstrates a keen ability to solve problems and possesses the dedication to provide excellent customer service.Efficiently coordinates with internal resources while working under time constraints to dispatch flights safely, securely, and on time.Practices safety-conscious behaviors in all operations processes and procedures.Embraces diverse people, thinking, and styles.Utilize excellent oral and verbal communication skills to communicate detailed job instructions.Graduated from the Delta Air Lines RISE mentoring program.

Established three retail holiday shops in Denver, CO and Indianapolis, IN. Responsibilities include hiring, training, and motivating retail sales staff. Negotiate with vendors, manage all book keeping duties, establish investor relationships, and participate in community engagement opportunities to promote the stores.

Established the Rocky Mountain region for wholesale lending while hiring, coaching and training 8 sales executives.Primary responsibility include customer business development and relationship management, contract negotiations, implementation and performance against goals for all assigned accounts.Consistently recognized for exceeding production goals while attending Leader's Club seven times. Attribute success to strong focus on client profiling, follow up, and time management. Posses a strong orientation towards sales and understand how to create and maintain profitable business relationships with assigned accounts. Responsible for leading all sales efforts to maximize revenues and market share in the region.