Tim is a highly skilled and accomplished C-level executive in Customer Relationship Management (CRM). He has directed CRM teams within diverse industries, focusing on revenue growth and preservation of up to $25 million in annual revenues. Tim has developed and implemented strategies including organizational design/structure with the talent and resources needed to deliver on customer commitments. He is exceptionally good at converting the vision and mission of the organization into goals and performance metrics. He compares actual performance versus goals to serve as a baseline for continuous quality improvement, and to take a proactive versus reactive response to risks and opportunities. Tim serves as a change catalyst and facilitates cross-functional teams to build consensus and support for shared goals. He leads organizational transformation initiatives to align all business units towards a customer-centric culture. The end result is customer-focused partnerships, which have contributed to a steady pipeline of revenue growth and revenue preservation. Tim attended Sacred Heart University where he earned a Master of Business Administration and a Bachelor of Science in Business Management.