Tim Docster, Pmp, Pmi-Acp, Csm Email & Phone Number

Tulsa, OK, US

Los Angeles, California, United States

Portland, Oregon, United States

• Headed 5+ department-wide projects and initiated an operational program to tackle a decade-long backlog of client cancellations.
• Developed and led a specialized team in the areas of implementing tailored processes to rectify archiving discrepancies for former and current clients.
• Saved $400K annually on email hosting expenses and slashed $1.5MM in storage infrastructure costs within the initial year by implementing cost-effective measures.
• Realized a 3,000% annual surge in case closure rates by driving strategic leadership endeavors and operational efficiencies.
• Strategized and executed improvement initiatives to optimize resource utilization and enhance data management practices within the organization with people leaders and executive sponsors.

Portland, Oregon, United States

• Collaborated with internal teams and external marketing agencies to overhaul the company website's design.
• Increased 42% in user engagement and 15% in unique visitors across critical product pages through project management.

Portland, Oregon, United States

• Cultivated strategic partnerships with expanding stakeholder and executive leadership teams and facilitated the internal project management office throughout a phase of accelerated growth.
• Attained a 57% decrease in unnecessary incident alerts and a 200% boost in RCA remediation closure rates through a streamlined incident management approach across all product lines.

Portland, Oregon, United States

• Oversaw end-to-end project management, encompassing data analysis, internal/external communication campaigns, strategic planning, stakeholder engagement, and process refinement to improve project outcomes.
• Minimized resolution time by 150% and enabled the support team to concentrate on core products by transitioning 47K domains and 182K unique users from on-premises to cloud-based email encryption services.

Portland, Oregon, United States

• Overcame 2.5K technical support challenges, maintaining a stellar CSAT score of 4.72 out of 5, by demonstrating exceptional prowess in proactive issue resolution, professionalism, and taking ownership of expertise.

• Instructed students within varying age groups, classroom settings, and educational backgrounds
• Collaborated with faculty, staff, and other teachers to guarantee students a quality learning environment
• Remained flexible to ensure that the needs of the school and students were satisfied

Tallahassee, Florida, United States

• Conducted a quantitative analysis of Reading Writing Center clients and staff in order to evaluate the relationship between the organization and the matriculating international student population
• Coordinated with the director of the Reading Writing Center to publish the analysis results as an internal memorandum to better inform future decisions and practices of the organization

Tallahassee, Florida, United States

• Provided feedback and coaching to students on their writing to support their academic and career growth
• Responded to the needs of a diverse group of clients through clear and effective communication