Timothy Dodd Email & Phone Number

Seattle, Wa, Us

Quota-carrying sales activity focused on training and certification (T&C) for Independent Software Vendors (ISVs). Focused on OneTeam activities integrating all aspects of the customers’ business in order to produce specific business outcomes.• Carries yearly increasing quota ~$2M annually, along with education seat number goals, certification goals, and digital training goals. #1 seller of Skill Builder Team Subscriptions in all of the Americas for 2023, hitting 523%.• Created a new program to focus on Inclusion, Equity, and Diversity (ID&E) within customer organizations using AWS resources resulting in higher customer engagement and more students trained.• Established relationships with Senior Executives and C-level teams in order to explore employee retention and attraction programs through development.

Seattle, Wa, Us

Tasked with taking a failing business (-20% YoY revenue & attendance) and turning it around to match the overall growth rates of AWS in general and AWS Training & Certification in general (+40% YoY).• Actively created data points on measurable statistics including customer profiles in order to uncover the current market• Responsible for $3mil in revenue targets with little initial outside marketing help or cooperation• Collaborated with the Business Intelligence team to generate accurate accounting of target customers, and potential revenue• Created a detailed work plan based upon current trends, customer journeys, and Training goals in order to specifically raise revenue and attendance for Public training classes• Teamed with Field Marketing to create lead-generating contacts from events and promotions• Aided in the creation of a new role called “Associate Business Development Manager” in order to call in to potential customers and sell on a regular basis• Key member of the “Tiger Team” to pivot our virtual training business during the COVID-19 pandemic and provide 35 new virtual courses to deliver 3 months ahead of schedule. Also converted 94 current courses to virtual delivery within a week timeframe.• Using a convincing business case to AWS leadership I split off the Amazon.com training and managed and hired that position with separate goals and metrics• Innovated new programs (Spot-Instance Seats, Greenfield Summer School, and Pop-Up Classes) to utilize instructors and train more individuals• Drove a Van Westendorp survey forcing change within the AWS organization on price and customer satisfaction resulting in renewed business focus.

Palo Alto, California, Us

Supervised and responsible for staffing a team of employees including linguists, product owners, instructional designers, consultants, and SCRUM masters for adult learning/training content (using adult learning principles) and unifying the team to collaborate. I provide solutions to clients who manage mainframe systems, IT systems, servers, and networks. Responsible for annual budget, technical documentation, Learning Management System (LMS) and operating procedures. I lead all stages of system analysis such as requirements definition, design, architecture, testing, and support.

Palo Alto, California, Us

Managed integration of the education team into CA business model while retaining exceptional performance during merger. Successfully blended practices and transitioned members as well as continually exceeded revenue goals.

Palo Alto, California, Us

Oversaw 5 senior international remote technical staff members while leading specialized focus and expertise for software product training. Established this new department as its head.

Palo Alto, California, Us

Successfully completed 2x the hardware scenarios required in test plan due to product knowledge and efficiency sills. Continually drove solutions and exceeded expectations. Achieved ASTQB Foundations Certification.

Palo Alto, California, Us

Oversaw on-site customer training, implementations, and recommendations for large corporate customers on Automation Engine Basics, AE Admin, and AE scripting. Steered Automated System Copy for SAP set up and team implementations.

Palo Alto, California, Us

Advanced troubleshooting and escalation of UC4 Operations Manager scheduling software for Microsoft and Oracle databases in Linux, HP-UX, Solaris, and Windows environments.. Customer-service focused in order to resolve complaints and keep customers running in mission-critical applications.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor'S Degree