Tim Dolphin Email & Phone Number

Grand Rapids, Michigan, United States

Provide intake phone triage, customer reception, registration, external courtesy communication and complete admissions in accordance with patient needs while fostering a sense of belonging and empowerment.

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Capital Equipment sales of air purification units to doctor offices, businesses, restaurants and schools.*100% new market opening, no previous company recognition, sales or presence in Michigan.*Obtained 1st company product sales in West Michigan, achieved within a four week timeline.*Developing sales by cold calling, territory management, obtaining.

Spring Lake, Michigan, United States

• Ranked 2nd in total sales for 2019 by a gap of 1% versus the historical top salesperson and a veteran sales group.
• 21% of total product upgrades (higher revenue generating products) obtained due to product and procedural knowledge along with consultative, interpersonal selling skills – double the level of most other sales team.
• First to be trained on new live webinar software to connect directly with customers. Hosted pitch presentations and closed sales virtually with doctors and large groups of medical professionals.
• First to be trained on updated company website to use live doctor chat and live camera presentation to close sales virtually from home office environment.
• Promoted to Account Executive II after first year.

Grand Rapids

Office Depot, Business Division, Grand Rapids, MI 2009-2016MAJOR ACCOUNT MANAGER (Position eliminated due to restructure) July 2016 – Dec. 2016B2B sales of supplies to businesses and medical facilities. $6.2M customer base promotion vs $1.5M base as Territory Development Manager. $1.2M contract negotiated, including Canadian team which previously had not.

Grand Rapids, MI

• Business to business sales of data connection, phone systems and phone plans.
• 100% customer retention. Closing new business by exploring and identifying needs after contacting and setting appointments with prospects through cold calling.
• Responsible for auditing prospect’s system, developing and considering alternatives for prospects, preparing professional proposals, and closing sales.

• B2B sales of cell phone plans to businesses in Grand Rapids market
• 183% of sales quota achieved. Top salesman, company wide.
• 210% sales increase in first six months vs. history of Business Account Advisors.

Grand Rapids, MI

• $8M in sales added to region of branded and private label product. Explained DNA pathogen chain breakdown with electronic irradiation.
• 185% increase in new accounts. Developed sales plans for sales broker territory, and direct accounts; built yearly sales budgets and developed new customers.
• Created new item for national account. Presented features and benefits to secure appointment. Through listening and collaborative dialog, designed and developed item, package, and shipping container.
• $5.1M customer became a $7.3M customer. Facilitated new account transition. Developed customer system and structure to include detailed price format.

Salt Lake City, UT

• 100% club
• Top 10% of sales – Sara Lee Meat Division first trimester 2002.
• Top 10% of sales – Sara Lee Meat Division third trimester 2002.
• 123% item increase. Developed and disseminated sales plan to sales force in a six state area.
• 110.5% sales increase. Due to tenacity, fact based selling, and R.O.I. examples, account re-authorized items.
• 12M in sales; managed sales budget and expenses while meeting targeted corporate objectives, and managing seven sales brokers.

Grand Rapids, MI

• Top 10% of region sales – volume contest winner.
• 136% increase in brand sales from fiscal 1997 to fiscal 1999.
• 150% item authorization increase during tenure through fact based, needs selling with significant market share increases.
• 233% sales increase at Abraham and Son’s. Increased item authorizations from one item to five.
• Utilized category management tools and data analysis to increase sales and items carried.

Columbus, OH

• 159% sales increase with Big Bear, topping the $1.1M sales mark.
• 125% increase in product base.
• Selected as one of three managers country wide, to manage sales of two sister companies simultaneously for the same customer.

Clarksville, TN

• Presented structure of whey proteins and benefits for baby formula roll out, selling Nestle branded products covering five categories and extensive product selection.

Bachelor Of Science, Food Systems Management And Economics

Activities and Societies: Vice President: National Agricultural Marketing Association – M.S.U. Competitive Intramural Soccer: M.S.U..

Certification, Registered Medical Sales Representative

RMSR Number 94762013

Education record

Activities and Societies: Soccer Team. Tennis Team

Master'S Degree, Social Work