Tim Donovan Email & Phone Number

Salem, New Hampshire, Us

• Selling waste removal services to new accounts in Massachusetts and New Hampshire territories. • Generates own leads via daily cold-call visits and calls as well as closing incoming leads. • Works closely with existing accounts on service changes, retention and over-all customer satisfaction.• Assists Operations and Billing Departments with general tasks and collection efforts.

Portsmouth, Nh, Us

Wheelabrator Technologies, Inc. acquired Bay State Disposal, Inc. in March 2021. In April 2021, Wheelabrator was then re-branded as WIN Waste Innovations.• Sold waste removal services to new accounts in Massachusetts and New Hampshire territories. • Generated own leads via daily cold-call visits, calls and networking.• Assisted Inside Sales Team on retention efforts and over-all customer satisfaction.• Worked closely with Operations Management to ensure seamless new customer onboarding.• Chosen to onboard new customers due to new company acquisitions. This was accomplished by signing customers to new WIN Waste Innovations agreements.• Helped train and guide new waste industry hires via daily strategy calls based on previous waste industry experience.

• Sold waste removal services to new accounts in Massachusetts and New Hampshire territories. • Secured renewal agreements with existing customers. • Generated own leads via daily cold-call visits and calls as well as closing incoming leads. • Worked closely with existing accounts on service changes, retention and over-all customer satisfaction.• Assisted Operations and Billing Departments with general tasks and collection efforts.

• Produced music compositions via drums and percussion for live performances, stage shows, musicals and community events.• Coordinated, collaborated & executed production details with fellow professional musicians.

Houston, Texas, Us

• Developed waste removal programs for new and current accounts (totaling 350) while maintaining a high level of customer satisfaction.• Retained 80% of customers, a 20% increase over company standards, while maintaining customer profitability at the same time. • Managed targeting current and new accounts via Salesforce.com, maximizing profitable revenue potential.

Houston, Texas, Us

• Secured new agreements in the New England Market Area.• Chosen by Market Area General Manager for special retention projects, which increased the New England Market Area customer contract secure rate from 72% to 80%.• Assisted in training new hires in all aspects of Account Management, which allowed them to quickly adapt to field situations within their defined territory.

Houston, Texas, Us

• Managed an average of 700 accounts.• Maintained and upgraded book of business 20% with a contract value of over $25M in all aspects of environmental services by adding recycling and other value-added services to existing businesses.• Retained 90% of customers, a 30% increase over company standards, while maintaining customer profitability at the same time.• Chosen by Market Area Sales Manager for “Business Improvement Process” role, focusing on the margin enhancement of accounts in a 4 state region.

• Developed print and website advertising programs through sales, up-selling, prospecting, cold calling and appointment setting.• Ranked among the Top 5 Sales Representatives in New England Market Area.• Promoted to regional territory and handled key accounts due to past successes in local territories.• Doubled client count from 300 to 600 and increased sales revenues over 100% to $500K within a 1 year period. This was accomplished by offering clients newer services, including new prime spot cover advertising positions, as well as websites.• Elevated client retention to 94% – a 24% increase over company standards. This was accomplished by demonstrating that the company’s directories were more cost-effective than the phone company’s version. This resulted in retaining and increasing advertising year over year.

• Developed and motivated 40 account executives while increasing sales revenues over 100% through coaching, guidance and closing techniques.• Successfully trained new hires in all aspects of sales including product features, time management and closing deals.• Coordinated the distribution details of 2,000,000 phone directories in New England Market Area.

• Promoted to a larger territory and increased sales revenues to over $250K per year.• Upgraded renewal database while establishing new business accounts by 100%.

• Worked solely on new business development, producing first year sales of $125K.

Bachelor'S Degree, Business Administration & Marketing

High School