Centract is an Appraisal management firm that specializes in working with Canadian lenders who need residential properties appraised. My role is to facilitate the apprasial management process by ensuring that lenders, applicants, brokers and appraisers are able to communicate with one another and that any issues that need to be address that may be hindering completion of the apprasial are handled and addressed.

Employee Service Centre Representative for Canadian Defined Contribution Record Keeping Business unit. Licensed Mutual Fund Sales Representative. Responsible for providing customer service and financial advice to plan members.Workforce Administrator for Fidelity American Business Unit – Scheduled and real-time managed schedules and service levels for a call centre of 700 individuals running 17 hours per day, 5 days per week.Senior Associate in Defined Benefits Pension Administration Division with Fidelity's American division. Responsible for leading a team of 15 associates. Investigated and resolved customer complaints and supported front line staff as a subject matter expert.Service Matter Expert representing my business unit in development of a new Software application currently used by thousands of Fidelity associates across North America.

Professional Developer/Trainer. Developed and produced training programs and training materials for numerous programs in contract call centre environment.Led new staff training programs for opening of 600 seat new contract call centre in Halifax Nova Scotia.Promoted to Account Coordinator Role. Responsible for direct client liaison. Produced reporting on daily weekly and monthly schedules for clients.

selling advertising space in Canada's largest media directory “Sources”. Promoted to Manager – Client Services in first year. Hired, trained and managed a team of five sales associates for five years.Produced training materials and marketing materials. Met or exceeded sales targets for five full years.

Co-Managed Canada largest Music Industry Trade show for two years.Responsible for overall management and administration of an event that drew more than 40,000 attendees and 150 exhibitors from Canada, the USA and Europe.Edited “Session Guide Canada” a Canadian Music Industry Directory. Co-Developed and launched cmw.net, the Canadian Music Week website.

On Air Radio Personality/Disc Jockey on the largest FM Radio Network in Newfoundland & Labrador.Wrote advertising copy and provided voice over services for radio ad campaigns. Represented the Station at numerous community events.