* Day-to-day operational coordination of culturally specific Jewish Day service for older people and associated programming and events* Responsibility for the wellbeing, management, development and performance of frontline support, recreational and care staff* Working in collaboration with the Senior Programme Design Manager to coordinate the scheduling of, facilitate and lead activities and programming across service responsibility.* Work collaboratively with programming teams to support assistants to set up appropriate technology to support members taking part in activities at home* Working with the Community Hub Manager, to ensure that new services and programming are implemented and managed in line with agreed standards and KPIs.* Working collaboratively with internal and external colleagues to lead safeguarding concern enquiries, follow up appropriately and to enhance the quality of life of older people.* Where required, coordinate and carry out actions as indicated in a person's care plan or associated documents and in collaboration with internal Social Work colleagues, relatives, and external agencies.* Coordinate and participate in the effective and safe delivery of transport services across the older people's services.* In collaboration with the Community Hub Manager and the Administration and Operations Lead, working with facilities management and catering colleagues to ensure that the physical environment and catering services are safe and well run

- Delivering consistent customer service to clients - Find the best products clients might need based on their circumstances- Process new business and renewals

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• Delivering consistent client service to clients both face to face and on the phone• Process new business and renewals• Process policy endorsements, certifications, cancellations and policy enquiries• Ensure compliance within FCA regulations and comply with data protection principles• Handle complaints effectively and complete all general administration

• Planning developing, organizing, and managing care home activities to meet individual client needs• Documenting life history and activity plans for new residents• Building relationships with client relatives and the community• Maintaining and managing care home Facebook group content and activities• Managing the administration of the daily activities• Creating a weekly time tables, monthly newsletters and care plan reviews

• Provided leisure centre guidance and advice sessions to current and future gym members• Managed all aspects of administration (including memberships) and answering phone calls• Processed payments in cash/card and member enrolments

• Utilised sources to support jobseekers and unemployed to achieve employment• Provided confidence building mentoring sessions to individuals to improve their job