Timea Toth Email & Phone Number

Cluj, Romania

Cluj-Napoca, Cluj, Romania

Cluj-Napoca, Cluj, Romania

In my role as a Darwin Service Specialist I have been managing a portfolio of clients, closely working with the internal project delivery team to transition clients from project launch to business as usual servicing, and together with the Client Success Managers – keeping a close client relationship and maintaining/improving the client satisfaction scores. My daily tasks include:Developing a close working relationship with the client – this requires a deep understanding of the client’s… Show more In my role as a Darwin Service Specialist I have been managing a portfolio of clients, closely working with the internal project delivery team to transition clients from project launch to business as usual servicing, and together with the Client Success Managers – keeping a close client relationship and maintaining/improving the client satisfaction scores. My daily tasks include:Developing a close working relationship with the client – this requires a deep understanding of the client’s requirements, team structure, expectations and preferred ways of workingCompleting scheduled work in line with client’s monthly processing deadlines including client administrationProactively managing client escalations/queries and evidence contributions to the client satisfaction scoreMaintaining client flex scheme and making sure process documentation is updatedIdentifying and solving discrepancies within the following: inbound client data files, process scheduling and any changes that occur from the standard operation, outbound data filesManaging the implementation of legislative change and defining best practice in line with the client's internal requirementsCompleting a recurring task that verifies my teammates have their scheduled work completed on timeOffering support to new joiners within our team from technical knowledge to ways of working Show less

Supported adults with learning disabilities with daily activities in their own homes.Assisted with personal care including bathing and showering.Helped clients with food preparation and maintaining a healthy diet.Accompanied clients on outings, shopping trips and provided full support during all activities.Provided night-time support during sleepover shifts.Supported clients on "break away": taylored outings for young adults with learning disabilities. Appropriate… Show more Supported adults with learning disabilities with daily activities in their own homes.Assisted with personal care including bathing and showering.Helped clients with food preparation and maintaining a healthy diet.Accompanied clients on outings, shopping trips and provided full support during all activities.Provided night-time support during sleepover shifts.Supported clients on "break away": taylored outings for young adults with learning disabilities. Appropriate reporting and logging of activities and care given: medication sheets, financial logs and observation sheets. Show less

Edinburgh

Supported elderly clients in daily activities in their own homes.Performed direct care aimed at increasing the physical comfort, emotional, social and spiritual wellbeing of clients.Assisted clients with personal care including bathing and showering.Helped clients with taking medication, food preparation and maintaining a healthy diet. Provided support for clients on outings and shopping trips, administrative tasks and gardening.Appropriate reporting and logging of… Show more Supported elderly clients in daily activities in their own homes.Performed direct care aimed at increasing the physical comfort, emotional, social and spiritual wellbeing of clients.Assisted clients with personal care including bathing and showering.Helped clients with taking medication, food preparation and maintaining a healthy diet. Provided support for clients on outings and shopping trips, administrative tasks and gardening.Appropriate reporting and logging of activities and care given. Overnight care provided during sleepover shifts. Show less

Edinburgh, Scotland, United Kingdom

Supported adults with learning disabilities in a care home setting. Assisted with personal care including bathing and showering.Helped clients with food preparation and maintaining a healthy diet.Accompanied clients on social events, outings and shopping trips and provided full support during all activities.Provided night-time support during sleepover shifts.Provided essential emotional support, comfort and companionship. Appropriate reporting of activities and care… Show more Supported adults with learning disabilities in a care home setting. Assisted with personal care including bathing and showering.Helped clients with food preparation and maintaining a healthy diet.Accompanied clients on social events, outings and shopping trips and provided full support during all activities.Provided night-time support during sleepover shifts.Provided essential emotional support, comfort and companionship. Appropriate reporting of activities and care given, medication, financial log, progress charts. Show less

Amarante, Portugal

Program funded by EVSWas an active member of a group of international volunteers during a 12 months programme of European Voluntary Service.Supported clients and engaged in social activities with elderly in a care home setting.Received training in therapeutic massage and music therapy, applied this knowledge while working with clients in a centre for adults with learning disabilities. Provided general support at a bio-dynamic vineyard/ permaculture garden. Communicated with… Show more Program funded by EVSWas an active member of a group of international volunteers during a 12 months programme of European Voluntary Service.Supported clients and engaged in social activities with elderly in a care home setting.Received training in therapeutic massage and music therapy, applied this knowledge while working with clients in a centre for adults with learning disabilities. Provided general support at a bio-dynamic vineyard/ permaculture garden. Communicated with individuals of various ethnic and cultural backgrounds on a daily basis.Provided English classes for a group of Portuguese adults. Coordinated group of volunteers and EVS summer camp. Provided general support for youth exchanges, training courses and local events. Show less

Cluj County, Romania

Answered daily calls from customers in a high-volume call center regarding billing, technical and software support for Xbox gaming console Resolved customer complaints and ensure calls are handled in a professional and prompt mannerReported customer information and support given to customer in database

London, United Kingdom

Face-to-face engagement in hospitals, report writing, KPI log updating, social media (Twitter), photo documentation, fund finding sessions, project impact sessions, child and vulnerable adult protection training, Air Quality Portfolio innovation session.

Cluj-Napoca

Answered daily calls from customers in a high-volume call center regarding real estate maintenance and real estate leasing for a USA based company.Resolved customer complaints, made appointments for repairs and provided customers information about properties.Recorded customer information and support given to customers in the database and ensured calls are handled in a professional and prompt manner.Recognized as a top call center agent with above average satisfaction rates.

Cluj County, Romania

Working with projects related to stigmatization. Literature review for arts in mental health interventions, forum theater, theater of the oppressed.

Public Health

Activities and Societies: Public Health Student's Association

Translation Studies

Intensive English language courses, Translations, Cultural Studies, History of Great Britain, History of United States