As a marketing specialist, my focus is on data analysis and making our processes more automated, but also on creating automated marketing campaigns:Highlights:- Development and implementation of data driven sales funnels for lead generation.- Developing automation strategies with tools such as Mailchimp, LinkedIn, and Zapier.- Digitalizing and optimizing internal workflows to improve efficiency.- Planning and implementing SEO strategies for improving search engine rankings.- Implementing tracking solutions like Google Analytics and Google Tag Manager for data analysis.- Developing and implementing targeted Google Ads campaigns.

Hotel and customer management, including handling hotel cancellations, contacting hotels and customers, providing customer advice, and processing bookings.- Complaint management and service-oriented handling.- Skilled in maintaining organized systems, coordinating with customers and hotels, and ensuring a seamless reservation process.- Proficient in resolving issues, providing excellent customer service, and adapting to dynamic booking demands.Additionally, I worked as a remote project leader at a renowned wellness hotel under the same ownership as the travel agency, where I successfully managed back-office tasks, performed administrative duties, provided customer support, implemented and ensured smooth operation optimization strategies.