Timea Diana Bottyan Email & Phone Number

London, England, GB

London, United Kingdom

• Sales Team Leader | 2021-Present
• Orchestrating the daily operations of a bustling gift shop and high-end jewelry store, ensuring a seamless customer experience through the implementation of a "Royal Welcome" initiative.
• Conducting comprehensive training and coaching sessions for sales assistants, deputy team leaders, and team leaders to elevate service standards.
• Managing and organising monthly and daily rosters, and annual leave schedules, and facilitating return-to-work conversations for a cohesive workforce.
• Driving visual merchandising initiatives to enhance store aesthetics and customer engagement.Multiple-Site Management | 2020-2021
• Managed five shops inside and outside the Tower of London, showcasing adaptability and leadership skills in a post-lockdown retail environment.

London, United Kingdom

• Orchestrated end-to-end recruitment processes, from advertising to candidate selection, ensuring a seamless and transparent experience for all applicants.
• Implemented strategic stock control measures, including weekly stocktakes and discrepancy reporting, resulting in optimised inventory management and reduced losses.
• Led a dynamic team, fostering a culture of collaboration and excellence, and consistently achieving high levels of customer satisfaction through a focus on service excellence.
• Conducted thorough Profit and Loss (P&L) analyses, identifying areas for operational efficiency and implementing cost-control measures to enhance overall financial performance.
• Utilised data analysis to make informed decisions, driving process optimisation and performance improvements across the team and store operations.
• Organised the opening of Tufnell Park's Costa Coffee, overseeing recruitment, training, stock procurement, and ensuring compliance with health and safety regulations.

Budapest, Hungary

• Developed and maintained comprehensive reports on flight operations, ensuring accuracy and timely distribution to relevant stakeholders.
• Crafted monthly and daily rosters for a team of 200 employees, optimising workforce efficiency and meeting operational requirements.
• Conducted thorough validation checks on tickets, passports, and visas, ensuring compliance with international travel regulations.
• Prioritised and enforced airport safety and security protocols, contributing to a secure and efficient operational environment.
• Managed the boarding process of passengers, maintaining effective communication with ramp agents to ensure a smooth transition from check-in to boarding.
• Navigated and resolved challenges related to flight delays and cancellations, implementing contingency plans to minimize passenger disruptions.

Bachelor'S Degree, History, Distinction

• Ancient History • Medieval History • Modern History and Politics

Bachelor'S Degree, Andragogy - Specialization In Cultural Management

• History of Art, History of Education, Culture Theory • Adult Education, Lifelong Learning • Educational and Cultural Marketing.