Timea Diana Bottyan Email & Phone Number

London, England, Gb

London, United Kingdom

Sales Team Leader | 2021-Present• Orchestrating the daily operations of a bustling gift shop and high-end jewelry store, ensuring a seamless customer experience through the implementation of a "Royal Welcome" initiative.• Conducting comprehensive training and coaching sessions for sales assistants, deputy team leaders, and team leaders to elevate service standards.• Managing and organising monthly and daily rosters, and annual leave schedules, and facilitating return-to-work conversations for a cohesive workforce.• Driving visual merchandising initiatives to enhance store aesthetics and customer engagement.Multiple-Site Management | 2020-2021• Managed five shops inside and outside the Tower of London, showcasing adaptability and leadership skills in a post-lockdown retail environment.• Contributed to the flagship store's success by elevating Mystery Shop customer service results from 54% to 82% within six months (March-August 2019).Special Projects and Initiatives• Played a pivotal role in the setup of a new Crown Jewel shop, ensuring a seamless integration into the existing retail portfolio.• Supported the refurbishment of the Jewel House Shop, enhancing the overall shopping experience for customers.• Orchestrated the retail aspects of the "Tudors at the Tower" event on two occasions, showcasing event management and coordination expertise.Team Leadership and Employee Relations• Managed 1-3 Deputy Team Leaders and a diverse team of 30-50 employees.• Organised bi-annual staff sales, enhancing team morale and engagement.Inclusivity and Wellbeing• Participated as a member of the "Inclusivity Network," contributing to a diverse and inclusive workplace culture.• Designated "Wellbeing Champion," providing essential support to employees regarding work-life balance, and general well-being, and directing individuals to appropriate resources for mental health concerns.

London, United Kingdom

• Orchestrated end-to-end recruitment processes, from advertising to candidate selection, ensuring a seamless and transparent experience for all applicants.• Implemented strategic stock control measures, including weekly stocktakes and discrepancy reporting, resulting in optimised inventory management and reduced losses.• Led a dynamic team, fostering a culture of collaboration and excellence, and consistently achieving high levels of customer satisfaction through a focus on service excellence.• Conducted thorough Profit and Loss (P&L) analyses, identifying areas for operational efficiency and implementing cost-control measures to enhance overall financial performance.• Utilised data analysis to make informed decisions, driving process optimisation and performance improvements across the team and store operations.• Organised the opening of Tufnell Park's Costa Coffee, overseeing recruitment, training, stock procurement, and ensuring compliance with health and safety regulations.

Budapest, Hungary

• Developed and maintained comprehensive reports on flight operations, ensuring accuracy and timely distribution to relevant stakeholders.• Crafted monthly and daily rosters for a team of 200 employees, optimising workforce efficiency and meeting operational requirements.• Conducted thorough validation checks on tickets, passports, and visas, ensuring compliance with international travel regulations.• Prioritised and enforced airport safety and security protocols, contributing to a secure and efficient operational environment.• Managed the boarding process of passengers, maintaining effective communication with ramp agents to ensure a smooth transition from check-in to boarding.• Navigated and resolved challenges related to flight delays and cancellations, implementing contingency plans to minimize passenger disruptions.• Demonstrated proficiency in utilising six different check-in systems for major airlines, including MALEV, SN Brussels, ElAl, Aeroflot, AerLingus, and Finnair.• Collaborated with airline partners to coordinate and facilitate seamless check-in processes, contributing to positive customer experiences.• Developed and implemented strategies to streamline check-in procedures, resulting in improved efficiency and reduced passenger wait times.• Provided leadership and guidance to team members, fostering a collaborative and positive work environment.• Conducted regular training sessions for staff on new check-in systems and procedures, ensuring continuous professional development and adherence to industry standards.

Bachelor'S Degree, History, Distinction

• Ancient History • Medieval History • Modern History and Politics

Bachelor'S Degree, Andragogy - Specialization In Cultural Management

• History of Art, History of Education, Culture Theory • Adult Education, Lifelong Learning • Educational and Cultural Marketing.