Senior Production Specialist
Current● Primary site author and production guru for all of Educator Success department, posting and organizing content across four different online authoring platforms: Wordpress, Magnolia, Pendo, and Brandfolder● Updates and maintains asset inventories in Smartsheet and Brandfolder and communicates inconsistencies to content owners● Proactively identifies and addresses problems as they arise during planning and production, communicating them to the team, and advises on best practices and taking next steps to solve problems● Leads team meetings as necessary● Leads small maintenance projects to improve the quality of the Centrals for both internal and external stakeholders● Works closely with project and product management to implement process improvements to request forms● Provides guidance and assign work to contractors as necessary● Collaborates across functional teams to facilitate processes, contribute expertise, and complete authoring aspects of migration between two authoring platforms● Utilizes Smartsheet for sheet creation and ownership, manages forms, and automation● Analyzes customer feedback and usage metrics to provide recommendations for Pendo guide experiences, working with stakeholders to determine the ideal guide to accomplish goals● Engages in collaborative efforts with both internal and external teams to develop comprehensive best practices● Provides feedback, recommends improvements, and contributes expertise on large and small projects across websites and authoring platforms● Contributes to project management of small projects working towards improving the customer experience on the site