• Manages the clinical application reporting and analytics development requests and ongoing maintenance and support in order to meet client contractual requirements for assigned applications.• Serves as liaison with all levels of the organization, customers, and vendors related to clinical reporting, analytics, and other clinical application initiatives.• Creates and maintains clinical and operational EHR based reports and statistics to improve operational efficiencies and meet client contractual requirements.• Works closely with site leaders, clinical account managers, business analysts, client contacts, and clinical services department to ensure expectations are met and promote compliance of EHR usage.• Manages, develops, and executes strategic project plans for the business intelligence team including but not limited to schedules, budgets, and resources, managing multiple priorities and projects with competing deadlines.• Participates in business development activities including RFP bid proposals, contract review, and budget development.

‣ Lead a team consisting of Clinical Account Managers, IT Contract Site Leaders, Business Systems Analysis, and Clinical Reporting Analysis.‣ Responsible for the-day-to day oversight of the IT contract obligations to support the assigned DOC and/or jail contract(s) to ensure success. ‣ Serves as point of contact as a liaison across multiple departments, business entities and IT, driving IT initiatives while working with the IT leadership team to make sure resources are assigned to include team members, third-party contractors, consultants, and clients.‣ Liaises with users, operational leaders, client, and members of IT to facilitate needs, analysis, operating procedures, and clinical process improvements. ‣ Preparing and completing action plans that will implement productivity, quality, and customer-service standards to resolve problems, identify trends, determine system improvements, and implement organizational change.‣ Develops specialized programs and/or improvement initiatives and supports execution and implementation to meet business needs. ‣ Collaborates on the formulation and definition of project scope and objectives through research, fact finding and understanding of clinical requirements and best practices. ‣ Ensures all projects employ best practices when performing clinical analysis activities. ‣ Performs cost-benefit and return on investment analyses for proposed projects to aid management in making implementation decisions. ‣ Benchmarks, analyzes, reports on, and makes recommendations for the improvement and growth of systems supported by the IT team.

‣ Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; identifying trends; determining system improvements; implementing change.‣ Developed specialized programs and/or improvement initiatives and support execution and implementation to meet business needs.‣ Provided guidance and direction to staff with responsibility for small to moderately complex programs, projects, and initiatives.‣ Ensured that programs and projects meet appropriate regulatory and accreditation standards, if applicable.‣ Directed and managed full project lifecycle--initiation, planning, executing, controlling and closure-- from beginning to completed delivery and acceptance.‣ Developed project initiation deliverables including feasibility studies, risk assessment and mitigation, project initiation reports, staffing, project organization outline, and quality standards, testing and quality control procedures to include communication to all stakeholders, team members and internal/external customers.‣ Conducted project post analysis and created a recommendations report to identify successful and unsuccessful project elements.‣ Gathered data for development of cost benefit and return-on-investment modeling and analysis for proposed systems to aid management in making decisions.

‣ Built and managed a talented team consisting of an EHR project coordinator, business architecture, configuration specialist, and clinical application specialist.‣ Proved ability to manage over 40 projects of various sizes simultaneously.‣ Acted as a liaison between the city’s department of prisons, PMO, behavioral health and clinical teams.‣ Worked closely with one of the leading cloud-based EHR software companies where the Team provided innovative ideas towards quality of care and increased patient safety through clinical decision support and quality assurance measures.‣ Developed and executed strategic project plans including schedules, budgets, and resources.‣ Effectively communicated status updates to client and clinical leadership teams.

‣ Manage $1.5M pharmacy software upgrade: HL7 integration, database migration, and ETL processes.‣ Manage PeopleSoft Virtualization upgrade project. ‣ Manage budgets up to $10M collectively.‣ Focus internal and external teams on business and financial objectives.‣ Track progress to ensure commitments are completed on time/budget with desired results.‣ Identify and resolve issues such as scope creep, assess risks, and make decisions.‣ Manage all aspects of scheduling: integrating cross-functional teams, governing vendors, and analyzing software/hardware needs into single integrated plan.‣ Subject Matter Expert for project to refactor/reengineer company’s legacy EMR/EHR system. ‣ Provide consultation and development support for internal clinical and financial systems.‣ Successfully lead cost-savings conversion and upgrade projects for Telecommunications. ‣ Managed project over top-priority, critical, $7M major IT investment in moving to Tier 3-4 data center. ‣ Reported to Vice President of Infrastructure and Operations to ensure all projects and personnel align to plan and mission.

‣ Led team of Application and Report Developers, Architects, Business Analysts, and QA through software development life cycle. ‣ Supervised ongoing support and product enhancement implementations to custom EMR/EHR system.‣ Driving force for design, development, testing and deployment of clinical and financial software systems to meet needs of $1.5B healthcare organization.‣ Spearheaded all phases in development of Utilization Management and Claims workflow software package achieved through completion of interdepartmental forms.‣ Developed and implemented strategies to improve or leverage existing EMR/EHR effectiveness.‣ Evaluated staff to achieve success in support, services delivery, and application development.‣ Assessed, reviewed, and determined employee performance, including defined training investments.

‣ Analyzed, designed, coded, tested, and implemented company’s proprietary correctional healthcare, government-regulated, SaaS EMR/EHR system. ‣ Defined, wrote and managed requirements for all phases of unprecedented software system.‣ Led main feature release team responsible for developing enhancements and updates. Features and updates included: clinical decision support, customizable electronic screenings, enhanced appointment calendars, and notification system to increase patient safety. ‣ First point of contact for issue triage and resolution during client implementations and product releases.‣ Mentored 20-person development team, 4 direct reports, and 6-person QA/BA team.‣ Introduced and implemented innovative technologies to improve application scalability, stability, and effectiveness.

‣ Provided technical consulting services to clients across healthcare, manufacturing, finance, and education industries.‣ Developed variety of skill sets through consulting engagements: application development, project management, business analysis, QA, and higher education training.‣ Led technical project designed to analyze error rates and KPIs through entire life cycle development and change standards of development.‣ Designed, developed, and maintained VB, ASP.NET, and Lotus Notes applications. ‣ Implemented and maintained Imaging solutions. ‣ Developed applications using JAVA, C#, Oracle, and UNIX Technologies that depended on customer, performance, and solution needs.‣ Responsible for all development of RPG/400 accounting and warehouse programs.