Timera Adams Email & Phone Number

Houston, Texas, United States

Houston, Texas, United States

- Build and maintain relationships with title and mortgage companies, and third-party vendors to meet with borrowers, sellers, and buyers to facilitate paperwork regarding loans, purchases, and sales of real property (also known as closings)- Explain the purpose of each document being signed and answer any pertinent questions using strong communication skills- Ensure all lender requirements are met by conducting quality checks on loan documentation submitted.- Increase customer satisfaction by facilitating the end-to-end closing process, collecting funds, and explaining post-closing process to mortgagee

Houston, Texas, United States

- Provide highest level of customer support through omni-channel support by addressing customer concerns including but not limited to financial, repair, and warranty assistance - Act as a liaison between customer, service support and dealership by frequently following up to ensure customer satisfaction via phone, email, and SMS when necessary- Ensure that all customer contacts are properly documented into the CRM system to allow for an accurate historical view of customer’s contacts - Deescalate calls as required while using key decision-making skills to discern when calls can be first call resolution or requiring additional investigation and assistance

Remote, Usa

- Responded quickly to incoming customer questions, concerns, and issues in a professional manner while maintaining a CSAT score of at least 90%- Made connected product recommendations to customers based on past orders and personal preferences- Managed customer account information using various company systems (Salesforce, Active Omni, etc.)- Utilized retention options and provided customers with white-glove service to build a lifetime relationship with brand

Houston, Texas, United States

• Trained and led a team of 20 agents in sales, solving device/billing issues (iOS/ Android), and answering any product questions/concerns via Twitter & Facebook • Ensured that agents maintained proper brand tone on social media platforms by thoroughly checking each response before it was made public• Handled escalated chats and calls with empathy and exemplary customer service skills

Houston, Texas Area

• Resolved customer concerns, device issues (iOS, Android), billing and sales inquiries in a prompt and accurate manner, via live chat and phone• Handled up to 3 chats at once while maintaining high first contact resolution rate and white-glove customer service• Assisted customers with activation, network outages, website/application errors, general phone questions, etc. using Salesforce knowledge base• Updated customer accounts in Salesforce by documenting interactions, checking/updating personal information, creating escalated tickets , providing resolutions for tickets, etc.

Prairie View, Texas

• Performed clerical duties such as answering phones, greeting visitors, and maintaining electronic and physical filing systems• Prepared communications such as emails, reports, and invoices• Scheduled student appointments and coordinated staff meetings as needed

Houston, Texas Area

- Warmly greeting clients, walking them to the proper beauty station and alerting assigned beauticians of their arrival- Booking and confirming appointments via phone and email- Processing transactions (cash and credit cards) and issuing receipts- Provided hands-on assistance with clients such as washing hair, braiding, etc.- Acted as personal assistant to stylists on outside events such as photoshoots, weddings, house-calls, etc.- Was able to secure paid position after high school until I attended college that Fall

Houston, Texas Area

• Responded to both complaints and questions of customers to provide exemplary customer service• Assisted in merchandise returns/ exchanges and refunds, as well as money order requests• Maintained and handled up to $1000 in cash and card payments daily

Bachelor Of Business Administration - Bba, Business, Management, Marketing, And Related Support Services, Graduate

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services, Freshman/ Junior

Activities and Societies: The Society for Collegiate Leadership & AchievementI was recently indicted into the SCLA for my academic success.

Associate Of Arts - Aa, Business

Activities and Societies: Honor's SocietyWhile attending high school, I also attained my Associates Degree at Houston Community College.