Tim Fegan, Mba Email & Phone Number

Washington, Dc, Us

Washington, Dc, Us

Washington Dc-Baltimore Area

Develops and delivers financial aid training programs in order to ensure improved student service and continued compliance to federal regulations. Coordinates efforts with staff members to identify large scale student issues, resolve problems, and provide strategies for strengthening student service. Utilizes Salesforce to analyze complex financial aid processing issues and identify methods to increase efficiency and visibility to determine training needs.

Washington D.C. Metro Area

Responsible for monitoring financial aid activities and customer service to ensure accuracy, and furnishing reports on necessary corrective actions for compliance and training purposes. Remains abreast of current federal Title IV, state, and institutional financial aid policies concerning aid awarding, verification, enrollment changes, disbursement, and R2T4 in order to serve as a reliable source of information on said policies when required by financial aid counselors and supervisors. Provides ongoing assessments and feedback concerning the quality assurance process as a means of improvement.

Washington D.C. Metro Area

Provided comprehensive counseling to a diverse student population regarding financial aid eligibility through in-person, phone, live chat, and email interactions. Performed special reporting functions including verification, unusual enrollment history review, Pell Grant adjustments, and authorization/failure processing, at a high rate of compliance with US Department of Education Title IV regulations and NASFAA best practices. Evaluated complex data from multiple sources to maintain student accounts and communicate changes to students. Participated in training and mentoring of new counselors, and in student outreach and recruiting events.

Washington D.C. Metro Area

Supporting a start-up information technology services firm that is a women-owned service-disabled-veteran-owned small business. Responsible for lead generation, maintaining a pipeline for potential partnerships, and tracking potential technology contracts and contract vehicles in the procurement process focusing primarily on work that has been allocated as a small-business set-aside. Attend small business vendor outreach sessions to market the company and learn more about work within Federal Government agencies. Assist with administrative/recruiting/marketing tasks as needed.

Washington D.C. Metro Area

Coordinated travel arrangements for over 50 clients each year, valued at an annual increasing average exceeding $100,000 in revenue, with the goal of maximizing both customer satisfaction and corporate revenue. Each trip required multiple reservations and booking procedures, including: flights, tours, hotels, insurance, excursions, and transfers. Maintained relationships with clients after purchase to ensure accuracy, address additional requests, and troubleshoot potential problems. Advised diverse population of undergraduate and graduate students, as well as corporate clients, on complex and fluid travel policies and regulations. Responsible for marketing, group presentations, and speaking at events. Mentored and trained new staff. Chosen to participate in both internal and external leadership seminars in Dallas, TX and overseas. As a high performer in the company, was selected for multiple vendor trips to gain a deeper understanding of opportunities that were being provided in specific countries. Consistently ranked among top advisors in the region in all measurable categories.

Greater Nashville Area, Tn

Served as primary point of contact for customer issues with the goal of ensuring client satisfaction and solving problems, sometimes in complex circumstances. Worked in teams to improve efficiency and passenger flow, and maximize operational success.

Washington D.C. Metro Area

Provided support to US Airways’ preferred travel agents, including Liberty Travel, American Express, Garber Travel, and Carlson Wagonlit, servicing companies such as DuPont and Bank of America. Utilized sales resources to generate revenue and maintain positive rapport with clients through customer service.

Greater Atlanta Area

Assisted producer with all aspects of in-game entertainment and promotional activities, including video and matrix board displays, and public address transmissions. Supported events and promotional activities. Liaised between executives and game-day technical staff to relay policy and scheduling changes. Served as primary point of contact with the public for requests for messages on the scoreboard, which were used as a fundraiser for the Braves Foundation.

Melbourne, Australia

Collaborated with 25 consultants to assess and resolve client deficiencies by developing necessary communication strategies. Researched and compiled an in-depth report on market competitors’ strengths and weaknesses, resulting in a competitive advantage that allowed consultants to more effectively target new clients.

Master Of Business Administration - Mba

Bachelor’S Degree, Communications & English

Activities and Societies: Lambda Pi Eta -- National Communications Honor Society Varsity Crew Theatrical Production

High School

Activities and Societies: National Honor Society Varsity Baseball Theatrical Production