Tim Fenner - Cissp, Azure, Aws Email & Phone Number

Kennesaw, GA, US

Houston, TX, US

Houston, TX, US

Atlanta, Georgia, US

• Initially hired as the Director of Information Security, earned a promotion to CISO after devising and executing comprehensive information security strategies to protect the entire organization. Specialized in risk.
• Established a NIST-based program, identifying 200+ opportunities to strengthen organizational security posture.
• Introduced a new Information Security policy, along with dozens of supporting standards and SOPs, including artificial intelligence, data handling & classification, access management, incident response, and more.
• Introduced a new security assessment process for evaluating 3rd-party solutions.
• Championed a new Trust Center webpage to allow customers to self-service inquiries, saving ~20 hours a month for customer-facing departments.
• Key stakeholder for establishing a recurring security awareness program and phishing simulation campaigns.

Seattle, WA, US

• Oversaw a dynamic team of DevOps/System Engineers and Deskside Support Technicians at Fabric.com, a subsidiary of Amazon, supporting on-prem and AWS-cloud based networking and server operations, as well as managed.
• During COVID, led efforts to accommodate the shift to Work-From-Home, which included: validating infrastructure could support a 900% increase in remote workers; updated support availability and SLAs for Tech services.
• Championed department-wide effort to introduce “service pages” to document deployed technology, such as: risks, monitoring, data handling, SLAs, change requirements, and more!
• Introduced multiple security solutions, including endpoint security (Crowdstrike), vulnerability management (Qualys), intrusion detection (Snowdrop), asset discovery (Rumble), automated patching (Systems Manager), SPAM.
• Conducted an AWS Well-Architected review, focusing on 5 pillars of excellence | OE, Security, Reliability, Performance, and Cost optimization; Led team responsible for automated, scalable, and redundant AWS cloud.
• Identified a $10k/yr discrepancy in vendor billing, as well as saved $9k/yr through contract renegotiation.

Seattle, WA, US

• Spearheaded a team of DevOps/System Engineers and Deskside Support Technicians at Shopbop.com, an Amazon subsidiary. Responsible for comprehensive support of corporate and fulfillment center operations with a focus on.
• Managed 4 complex, critical-path projects for a massive, multi-year fulfillment center automation program, which included the migration of mission-critical services and dozens of servers to AWS.Improved documentation.
• Led numerous operational projects, including warehouse management system upgrades; multiple business applications migrations to AWS cloud; and handheld barcode scanner fleet upgrades.
• Reduced operational costs by $75K through contract negotiations with 3rd-party vendors.
• Negotiated 24% reduction in computer-based training ($30K), which provided over 100 technical training courses.
• Blocked a collection agency’s efforts to collect on an unneeded vendor contract, saving the company $20K.

Middleton, WI, US

• Directed application development and infrastructure support teams at Suttle-Straus, a TDS subsidiary (Fortune 500® 2016). Spearheaded initiatives to deliver robust, scalable, and secure technological solutions catering.
• Introduced multiple security solutions, including: enterprise-wide endpoint security, patch management, and secured wireless network (WPA2).
• Created multiple policies and SOPs, including: Incident response plan for security breaches; Risk Assessment; Change Management; Incident and Problem handling; Work At Home.
• Introduced new ITIL-Based ticket, change and asset management system (ManageEngine).
• Introduction of new collaboration and project management tools (MS Skype and LiquidPlanner).
• Spearheaded the creation of a custom-built employee performance program, which shifted the organization from performing yearly reviews to a more frequent 1-to-1 strategy – improving staff morale and improved coaching.

Middleton, WI, US

• Supervised systems engineers who supported the design, deployment and management of over 800 servers (Physical and Virtual) in a multi-site/multi-domain environment, as well as managing multiple Storage Area Networks.
• Reduced critical incidents and achieved 100% customer satisfaction team scores in both 2012 and 2013.
• Negotiated over $300,000 in savings, beyond current discounts, during contract renewal negotiations. (VMware)
• Negotiated custom computer-based training solution to save on costs, as well as increase the availability and amount of training (over 100 courses) for staff. First year savings = $30,000 (Learnkey)
• Actively participated in department Mission/Vision and High Performance vision teams.
• Improved overall employee satisfaction (based on anonymous, company sponsored survey).

Middleton, WI, US

• Supervised desk-side support team who support 5,000+ client systems in a multi-site (150+ locations), multi-forest/domain environment, which includes administration and management of all client-side assets..
• Team led all other Operations department teams in Customer Satisfaction, as well as other KPIs -- such as employee satisfaction (based on anonymous surveys)
• Developed a Ticket Rotation strategy – resulting in improved team cross-training, even distribution of workload and reduced frustrations within the team.
• Uncovered two liabilities, earning compliments from Human Resources: Overtime & drive/flight time reporting.
• Negotiated custom computer-based training solution to save on costs, as well as increase the availability and amount of training (over 100 courses) for staff. First year savings = $20,000 (Learnkey)
• During a self-led audit, discovered considerable discrepancies within vendor’s licensing records, then negotiated $19,000 of savings as compensation. (VMware)