Over 30 years experience in the telecommunication field with extensive technical and management skills.Expertise and experience with respect to telecommunication management systems, system development, technical documentation, staff training and project management.Proven essential skills to manage, coordinate, implement and commission various voice and video system environments and applications. Coordinated and successfully implemented major voice system and video conferencing installations and upgrades on time and within budget.Designed, developed and implemented in-house management systems to enhance customer service.Designed, developed and utilized voice service templates to assist with labour and equipment cost estimates for major service requests and proposals.Established numerous procedural documents for supporting and maintaining various voice and video systems.
Listed skills include Business Analysis, Itil, Telecommunications, Testing, and 16 others.