Tim Fevens Email & Phone Number

Toronto, Ontario, Canada

Design, configure, pilot, test, approve, commission and turnover telecom voice & video systems. Develop and test voice and video application upgrades.Develop and maintain design configuration data, drawings, operational guideline, policies, standards, procedures and other documentation.Develop and implement configuration management processes.Provide staff training and analytical/technical support to the help desk, operations and other infrastructure staff.Develop and implement project schedules including resource allocation, task and activities, milestones, logic, etc.Develop, prepare and present business cases, projects, and capacity planning documentation. Interface and coordinate with customers, carriers and vendors. Develop and implement disaster recovery processes and plans.Set direction, define deliverables, and lead small groups of staff to achieve these goals.

700 University Ave, Toronto, On

Design, configure, pilot, test, approve, commission and turnover telecom voice & video systems. Develop and test voice and video application upgrades.Develop and maintain design configuration data, drawings, operational guideline, policies, standards, procedures and other documentation.Develop and implement configuration management processes.Provide staff training and analytical/technical support to the help desk, operations and other infrastructure staff.Develop and implement project schedules including resource allocation, task and activities, milestones, logic, etc.Develop, prepare and present business cases, projects, and capacity planning documentation. Interface and coordinate with customers, carriers and vendors. Develop and implement disaster recovery processes and plans.Set direction, define deliverables, and lead small groups of staff to achieve these goals.

700 University Ave, Toronto, On

Project co-ordination for voice communication projects providing planning, communications, design/development, staff/customer support training, operation/training documentation, implementation, and change management.Provide 2nd level technical support for voice communication services.Design, develop and implement operational procedures and guidelines.Supply consulting services and strategic planning initiatives to meet future voice communication requirements.Acting Section Manager of Voice Communications for 7 telecom analysts from January 2000 until June 2001.

700 University Ave, Toronto, On

Prepare design, implementation and test plan proposals for telecom related projects.Consult with clients to obtain acceptance of proposals.Work with project co-ordination to establish and implement projects based on accepted proposals.Work with operations to develop and commission maintenance and change management procedures.

700 University Ave, Toronto, On

Project manager for the evaluation/enhancement of company’s phone system management tool called Switchview.Consultant and support specialist for the Switchview product, customer billing, traffic studies and other telecommunication needs.

Waterloo, On

Direct the combined efforts of Switchview and the customer, along with their distributor and integrator, leading to the completion of the pre-installation phase prior to a new Switchview installation. Manage the resolution of Switchview related issues during installation.Perform a post installation survey with the customer to ensure all work has been successfully completed.

Toronto, On

Project leader for technology evaluation, pilot testing and implementation including company wide E-mail, remote access, WAN connectivity via Frame Relay, ISDN and ATM.Senior consultant for telecommunication technology such as Meridian Messaging and IVR.Information Technology research analyst and strategic planner focusing on network management systems.

Toronto, On

Senior technician of voice communications including maintenance, support, training, and upgrades.Managed phone system security and toll theft prevention.In charge of graphics design, support and software evaluation.Managed telecommunications budget, cost control and invoice reviews.Supervisor of graphic/telephone analyst.

Toronto, On

Development of small financial planning systems.Telephone and graphics support.

Master’S Certificate In Project Management

PM07 – Project Management Applications (2003) PM06 – Quality for Project Managers (2002) PM05 – Contracting for Project Managers (2002).

Bachelor Of Science (Bs), Computer Science

Bachelor Of Science (Bs), Mathematics