Lead cross-functional teams in the design and execution of strategic programs for Charter's Field Operations team supporting over 6 million customers in 25 states. Manage a direct team of business analysts and project managers. Align projects to corporate strategy. Create and report relevant business metrics to executive leadership.• Managed a $100M project portfolio improving network reliability - Implemented enterprise management and monitoring capability for network power supplies - Added monitoring systems to 146 critical facilities - Replaced over $20M of aging, end-of-life optical gear - Managed both contractor and Charter field implementation teams - RFP, SOW, Budgeting, POs, Invoicing, and Finance Reporting

Directed key programs on the executive staff for the North America Sales, supporting over 4500 employees and generating $23B in revenue. • Set strategy and priorities – drove execution, measured and reported results• Three direct reports, most activity managed through virtual/matrix teams• Led the Customer Satisfaction program – built systems and processes to integrate the market intelligence into the quarterly planning of more than 250 sales regions • Virtualized engineering education and development programs reducing travel costs• Increased sales tempo by optimizing access to specialists that were in high demand• Developed training content teaching sales teams how to use new collaboration tools to interact with customers• Accelerated Channel-partner readiness to begin selling new solutions through webinars coordinated with Intel

Led a team of 11 engineers and consultants supporting US Department of Defense customers. Responded to RFPs, managed partner relationships/engagements, led the wireless networking practice (802.11) for the extended Federal Sales team.• Set sales strategy and led sales execution• DoD Enterprise Engineering Manager of the Year• Graduate of Cisco’s Emerging Leaders Program• Promoted to lead team in order to focus on more strategic opportunities in the US Air Force• Worldwide responsibilities included South Korea and Japan

Pre-sales engineering support for US-based cable companies.• Consultant on business integration strategy for new Internet services• Presented at industry trade shows, executive-level customer meetings, and annual Cisco sales meetings.• Top 5% performer• Customers: AT&T, Charter, Comcast, Time Warner, Excite@Home, HSA, Cable Labs• Specialized in: o Broadband communications (DOCSIS) o Home networking o Network management o Voice Over IP (VoIP) o Wireless LAN & MAN

• Global Positioning System Operations Center• Network Architect for Air Combat Command• Network Operations, Security, Call Center, User Support & Training• Top Secret Security Clearance