Tim Parsons Email and Phone Number
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Executive Leadership for Customer Service Operations Open to extensive travel.Accomplished leader with executive experience managing Operations & Customer Service organizations:- Proven ability to establish strategic vision and motivate team members at all levels to deliver superior customer satisfaction.- Track record of revenue growth and profit improvement.- Experience at developing organizational talent and leadership.- Astute problem solver who leverages analytical skills and business acumen to produce results.- Change agent, experienced at leading organizations through restructuring, mergers, and acquisitions.Specialties: General Management, Customer Satisfaction Improvement, Account Management, Vendor and Partner Relationships, Team-building, Contract Negotiation, and Managing business units in multiple locations.Connect with me on LinkedIn using: timparsons@earthlink.net If you would like to brainstorm or collaborate on any of these perspectives, call me at 248-388-8424.
Amsys Innovative Solutions, Llc
View- Website:
- amsysis.com
- Employees:
- 275
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Program Manager And Project ExecutiveAmsys Innovative Solutions, LlcBloomfield Hills, Mi, Us
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Program Manager / Project ExecutiveAmsys Innovative Solutions, Llc Aug 2024 - PresentHouston, Tx, UsAMSYS Smart Buildings supports healthcare capital project teams to optimize investments in IoT systems. As Program Manager & Project Executive, I lead a team that plans, deploys, and integrates low voltage systems for the Henry Ford Heath Destination Grand $2.2B new hospital in Detroit. These systems include: - Smart Patient Rooms - Smart Operating Rooms - LAN/WLAN - Nurse Call Systems - Video Surveillance & Access Control Systems - Cellular & Public Safety DAS - Fire Alarm Systems - Building Automation Systems - Real Time Location Services (RTLS)
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Executive Vice President (Evp) - Professional ServicesGoodman Telecom Services Jul 2020 - Jul 2023Fredericksburg, Texas, UsMember of the executive leadership team that spun-off from Goodman Networks to focus exclusively on the telecom industry. Responsible for leading the Professional Services division, which includes Outside Plant (OSP) Engineering, Distributed Antenna Systems (DAS), and Central Office (CO) equipment installations.• Assisted in the implementation of the following systems: NetSuite, ExponentHR, PowerBI, and Servicely• Exceeded GM budget (110.8%) in 2021, despite a COVID related shortfall in Revenue (81.7%)• Certified the PS businesses as TL-9000 compliant -
Sr. Director - Customer ProgramsGoodman Networks Sep 2014 - Jun 2020Frisco, Tx, UsGoodman Networks - a telecommunication network services company founded in 2000. 2016 - 2020: Accountable for all aspects of the Professional Services division, which included OSP Engineering, DAS, and CO equipment installations; yielding $16M in Revenue.• Key customers included CenturyLink, Cox Communications, Facebook, PWC, and Louisiana State University (LSU)• Exceeded the 95% On-Time Performance target every year.• Consistently met or exceeded profit targets2014 - 2016: Accountable for the P&L, Project Management, and overall Operations for the AT&T Mobility customer in Michigan & Indiana. Responsible for leading 135 individuals, yielding $130M in revenue.• Turned around under-performing team by focusing on improved customer engagement and process improvements.• Improved Construction Quality results from 70% pass rate on Third Party Audits, to 98%. -
PrincipalWow! Service Consulting Sep 2012 - Aug 2014Provided professional assistance to companies desiring to improve their Customer Satisfaction...creating a WOW! service experience. It takes effort "everyday by everybody." - Interim Executive Director for DRI International - 6 months. Provided leadership and organizational structure during a time of transition for this non-profit training & certifying organization which supports Disaster Recovery professionals. - Project Manager for a facility relocation at Lennox, a heating & cooling company - 2 months. - Founder - Regional VP Customer Service Operations US Midwest Regional Leadership Group.Attended networking events. researched industry leaders, tracked industry trends, and participated in industry discussions.
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Vp Of Customer Service & Operations, Us Central RegionShred-It Jan 2011 - Aug 2012Oakville, On, CaBusiness leader with full P&L responsibility for 13 branches in US Central, generating $22M in revenue. Successful at improving profitability, customer satisfaction, customer retention, and employee morale. Scope included 252 employees, 123 trucks, and all aspects of service delivery and administration. Successfully integrated the Brinks acquisition and implemented SAP. Worked in tandem with Sales to drive new business throughout the region. Executive sponsor for two national accounts. -
Vp Of Ccm OperationsPitney Bowes Management Services Oct 2008 - Dec 2010Responsible for PBMS Transaction Mail Services, Business Recovery Services and Critical Communication Services (CCS), totaling $76M in revenue and 280 employees. CCS was a start-up venture requiring focus on scale, organizational structure, phased implementation, vendor selections, and revenue growth. Integrated these three businesses into one single operating unit, leveraging the IT cababilities, and standardizing the offerings for profitable growth.
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Area Operations DirectorPitney Bowes Management Services Aug 2003 - Sep 2008Responsible for PBMS accounts in Michigan, Ohio and W. Pennsylvania totaling $28M in revenue, 38 accounts and 400 employees. Achievements included: 2004, 2006 & 2007 PB One Leadership Conferences, 2003 Market Growth Award, and 2006 Performance Award.
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General ManagerPitney Bowes Management Services May 1999 - Jul 2003Responsible for all aspects of of PBMS' $30M business in Michigan including HR, Finance, Operations and partnering with Sales to meet/exceed growth targets. Led 600+ employees to the following achievements: Most Improved Customer Satisfaction Award (2000), Most Improved Profitability (2001), Summit Club (2001 & 2002) and All-Star Performer (2002).
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Region Director - MichiganDanka Office Imaging Jan 1997 - Apr 1999UsResponsible for sales, service and general management of $80M copier and fax business in six states. -
Regional Service ManagerEastman Kodak Nov 1993 - Dec 1996Rochester, New York, UsLed an organization of 7 District Service Managers and 120 Field Engineers, covering all of Michigan. Managed a $8.2M budget. Increased revenue per employee by 14%. Region was ranked among nation's best. -
Misc Manager PositionsEastman Kodak Jun 1983 - Nov 1993Rochester, New York, UsManager of Business Operations, LA, CA (8/91 - 11/93)Account Manager, San Jose, CA (5/90 - 8/91)District Service Manager, San Jose, CA (3/88 - 5/90)Service Engineer, Rochester, NY (2/85 - 3/88)QA Engineer, Rochester, NY (6/83 - 2/85)
Tim Parsons Skills
Tim Parsons Education Details
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State University Of New York Maritime CollegeElectrical Engineering
Frequently Asked Questions about Tim Parsons
What company does Tim Parsons work for?
Tim Parsons works for Amsys Innovative Solutions, Llc
What is Tim Parsons's role at the current company?
Tim Parsons's current role is Program Manager and Project Executive.
What is Tim Parsons's email address?
Tim Parsons's email address is tp****@****rks.com
What is Tim Parsons's direct phone number?
Tim Parsons's direct phone number is +124838*****
What schools did Tim Parsons attend?
Tim Parsons attended State University Of New York Maritime College.
What are some of Tim Parsons's interests?
Tim Parsons has interest in Children.
What skills is Tim Parsons known for?
Tim Parsons has skills like Operations Management, Strategy, P&l Management, Leadership, Customer Satisfaction, Management, Team Building, Process Improvement, Customer Retention, Start Ups, Account Management, Change Management.
Who are Tim Parsons's colleagues?
Tim Parsons's colleagues are Omkar Nare, Victor Kerckhoff, Ajay Kumar, Shoaib Khan, Abdul Shaan, Richard Keeling, Pmp, Prashant Pandey.
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