Tim Parsons Email & Phone Number

Bloomfield Hills, Mi, Us

Houston, Tx, Us

AMSYS Smart Buildings supports healthcare capital project teams to optimize investments in IoT systems. As Program Manager & Project Executive, I lead a team that plans, deploys, and integrates low voltage systems for the Henry Ford Heath Destination Grand $2.2B new hospital in Detroit. These systems include: - Smart Patient Rooms - Smart Operating Rooms - LAN/WLAN - Nurse Call Systems - Video Surveillance & Access Control Systems - Cellular & Public Safety DAS - Fire Alarm Systems - Building Automation Systems - Real Time Location Services (RTLS)

Fredericksburg, Texas, Us

Member of the executive leadership team that spun-off from Goodman Networks to focus exclusively on the telecom industry. Responsible for leading the Professional Services division, which includes Outside Plant (OSP) Engineering, Distributed Antenna Systems (DAS), and Central Office (CO) equipment installations.• Assisted in the implementation of the following systems: NetSuite, ExponentHR, PowerBI, and Servicely• Exceeded GM budget (110.8%) in 2021, despite a COVID related shortfall in Revenue (81.7%)• Certified the PS businesses as TL-9000 compliant

Frisco, Tx, Us

Goodman Networks - a telecommunication network services company founded in 2000. 2016 - 2020: Accountable for all aspects of the Professional Services division, which included OSP Engineering, DAS, and CO equipment installations; yielding $16M in Revenue.• Key customers included CenturyLink, Cox Communications, Facebook, PWC, and Louisiana State University (LSU)• Exceeded the 95% On-Time Performance target every year.• Consistently met or exceeded profit targets2014 - 2016: Accountable for the P&L, Project Management, and overall Operations for the AT&T Mobility customer in Michigan & Indiana. Responsible for leading 135 individuals, yielding $130M in revenue.• Turned around under-performing team by focusing on improved customer engagement and process improvements.• Improved Construction Quality results from 70% pass rate on Third Party Audits, to 98%.

Provided professional assistance to companies desiring to improve their Customer Satisfaction...creating a WOW! service experience. It takes effort "everyday by everybody." - Interim Executive Director for DRI International - 6 months. Provided leadership and organizational structure during a time of transition for this non-profit training & certifying organization which supports Disaster Recovery professionals. - Project Manager for a facility relocation at Lennox, a heating & cooling company - 2 months. - Founder - Regional VP Customer Service Operations US Midwest Regional Leadership Group.Attended networking events. researched industry leaders, tracked industry trends, and participated in industry discussions.

Oakville, On, Ca

Business leader with full P&L responsibility for 13 branches in US Central, generating $22M in revenue. Successful at improving profitability, customer satisfaction, customer retention, and employee morale. Scope included 252 employees, 123 trucks, and all aspects of service delivery and administration. Successfully integrated the Brinks acquisition and implemented SAP. Worked in tandem with Sales to drive new business throughout the region. Executive sponsor for two national accounts.

Responsible for PBMS Transaction Mail Services, Business Recovery Services and Critical Communication Services (CCS), totaling $76M in revenue and 280 employees. CCS was a start-up venture requiring focus on scale, organizational structure, phased implementation, vendor selections, and revenue growth. Integrated these three businesses into one single operating unit, leveraging the IT cababilities, and standardizing the offerings for profitable growth.

Responsible for PBMS accounts in Michigan, Ohio and W. Pennsylvania totaling $28M in revenue, 38 accounts and 400 employees. Achievements included: 2004, 2006 & 2007 PB One Leadership Conferences, 2003 Market Growth Award, and 2006 Performance Award.

Responsible for all aspects of of PBMS' $30M business in Michigan including HR, Finance, Operations and partnering with Sales to meet/exceed growth targets. Led 600+ employees to the following achievements: Most Improved Customer Satisfaction Award (2000), Most Improved Profitability (2001), Summit Club (2001 & 2002) and All-Star Performer (2002).

Us

Responsible for sales, service and general management of $80M copier and fax business in six states.

Rochester, New York, Us

Led an organization of 7 District Service Managers and 120 Field Engineers, covering all of Michigan. Managed a $8.2M budget. Increased revenue per employee by 14%. Region was ranked among nation's best.

Rochester, New York, Us

Manager of Business Operations, LA, CA (8/91 - 11/93)Account Manager, San Jose, CA (5/90 - 8/91)District Service Manager, San Jose, CA (3/88 - 5/90)Service Engineer, Rochester, NY (2/85 - 3/88)QA Engineer, Rochester, NY (6/83 - 2/85)