Tim Fraley Email & Phone Number

Las Vegas, NV, US

New York, NY, US

Boston, Massachusetts, US

Boston, Massachusetts, US

Subject Matter Expert, Pre-Sales. Primary responsibilities include leading and growing the company's Public Safety business, improving processes, building relationships with vendors and partners, and exploring new technology for our Offerings Portfolio. Tripled the number of call handling partners and helped expand industry presence in the public safety.

Chicago, IL, US

Responsible for managing 14 field engineers across the USA. Provide third tier technical assistance and serve as an escalation point to team and to customers. Areas of focus: JITC/federal markets, international VESTA 911 deployments, and small to medium sized systems. Manage expense approvals, travel approvals, time and payroll approvals. Conduct bi-weekly.

Chicago, IL, US

Responsible for managing 14 direct reports in the Field Engineering group. Managed expense approvals, travel approvals, time and payroll approvals. Conducted bi-weekly one on one meetings with every direct report to establish and maintain a personal and professional rapport. Used delegation where appropriate. Provided feedback, positive and negative, as.

Chicago, IL, US

Field Engineering Subject Matter Expert for VESTA 9-1-1 CTI, MIS, and Mapping products and related industry technology and processes. Provide remote and on-site technical direction and guidance to the Field Engineering Team, Customers, Solutions Engineering, and other internal personnel on complex or unusual installation and equipment issues, installation.

Chicago, IL, US

Perform on site installation, configuration and cutover support and perform remote Field Engineering services. Specializing in complex system designs and deployments and resolution of complex system issues.

Responsible for providing support for 911 centers (PSAPs) across the United States and abroad, including Police and Fire Departments, Military Bases, Government Facilities, Airports, and Universities. Provided second and third level technical support to technicians from Verizon, SBC, Qwest, and Motorola to resolve complex user problems involving pc.

San Diego - US | Tokyo - JP, US

One of four analysts responsible for providing first-response technical support services to over 2,000 on-site employees, assisting with software and hardware problems, and escalation of specialized incidents to the proper second and third level sustaining groups. Created and administered domain accounts, managed groups and computers on two separate.

Played an leading role in the relocation of in-house users-- worked with data and voice cabling technicians, construction and facilities crew members, and the network support staff to ensure cubicles and offices were built to specification, equipped with power and data/voice/analog drops, and that workstations were collected and re-installed in a manner.

Carlsbad, California, US