Tim Fung Email & Phone Number

Toronto, Ontario, Canada

As an Enterprise Customer Success Manager for top global pharma and biotech companies, including 5 of the top 10, I strategically manage client relationships to ensure satisfaction and drive successful product adoption. By proactively addressing industry-specific challenges, I foster long-term partnerships and consistently meet performance targets.Proactive Solutions and Retention Strategy: Understand industry and customer-specific challenges and proactively develop tailored solutions to address those pain points with BioRender, leading to a 95% retention in annual revenue.Strategic Relationship Management: Developed and nurtured strategic partnerships to establish networks of stakeholders, champions, and advocates across Research, IT, Procurement, and Communications.Specialized Product Integration and Training: Facilitated seamless integration, comprehensive training of end users and admins, and ongoing engagement campaigns resulting in a >95% adoption rateConsistent Achievement of Targets: Consistently met and exceeded quarterly KPIs, maintaining a 100% achievement rate for annual metrics and contributing to a 80% year-over-year growth in customer lifetime value.

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Armed with deep product and scientific knowledge, I engage with scientists in the world's top pharma to understand their research and demonstrate the value BenchSci can bring to their work.

Vancouver, Canada

Cannevert Therapeutics Ltd seeks to identify cannabis chemovars that provide an optimal balance of therapeutic benefit to unwanted side effects. Joining shortly after the conception of the company, I had the unique opportunity of establishing the protocols and research directions that would become the Pharmacology department. In my role, I oversaw research carried out by my team and explored therapeutic areas identified by senior scientific leadership.Our findings have been presented at international conferences and have yielded 3 manuscripts in various stages of publication. Our work led to the initiation of a clinical trial investigating the acute analgesic effects of our target cannabis chemovar.

Vancouver, Canada

Studied the potential of using synthetic amino acids for the treatment of pain. My research identified a little known compound exerting an analgesic effect independent of the opioid system. My findings set the stage for developing a new class of non-opioid analgesics.

Vancouver, Canada

Burnaby, British Columbia, Canada

Vancouver, British Columbia, Canada

Ph.D., Pharmacology And Therapeutics

Bachelor Of Science (B.Sc.), Biochemistry