☁ Tim Gabriel Email and Phone Number
☁ Tim Gabriel work email
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☁ Tim Gabriel personal email
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☁ Tim Gabriel phone numbers
As an Amazonian, I strive to be customer obsessed and ensure the best possible experience for our customers. As a Solutions Architect, I help customers deliver results by working backwards to understand their needs and solving unique challenges.With over 20 years in IT, I bring extensive experience in leading projects from design to production, deploying cloud solutions, and migrating on-premise applications to the cloud. I have extensive experience in leading key projects from design to production, including deploying cloud solutions and migration of on-premise applications to the cloud. I excel in telephony and contact center solutions, and I continue to build on that experience. I've developed unique solutions for SQL db challenges, including customization and performance tuning, that drive customer success.I am passionate about technology and innovation, excelling in designing tailored solutions and coordinating with teams for optimal outcomes. I am also dedicated to leading teams and mentoring others, fostering growth and collaboration within my organization. My certifications include AWS, Microsoft, CISSP, and CCSP, reflecting my commitment to excellence and security in technology.
Guided Reach Solutions
View- Website:
- guidedreach.com
- Employees:
- 4
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Co-Founder | Chief Technology And Innovation OfficerGuided Reach SolutionsCarlsbad, Ca, Us
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Sr Solutions Architect -Worldwide Public Sector / Amazon ConnectAmazon Web Services (Aws) Feb 2022 - PresentSeattle, Wa, Us -
Sr Govcloud/Connect Solutions Architect Specialist - WwsoAmazon Web Services (Aws) Jun 2020 - Mar 2022Seattle, Wa, Us
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Solutions Architect - Wwps SlgAmazon Web Services (Aws) Jun 2019 - Jun 2020Seattle, Wa, Us
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Senior Cloud ArchitectInfiniti Consulting Group Feb 2019 - Jun 2019Folsom, California, Us -
Master Platform Engineer, Manager - Network VoiceCapital One Jan 2016 - Feb 2019Mclean, Va, Us* Responsible for the design and architecture of voice recording, cloud, and on-prem contact center solutions. * Gather technical requirements from business groups and produce technical documentation of solutions for turn over to operations. * Partner with vendors to ensure successful design, implementation and on-going maintenance/support. * Subject Matter Expert (SME) for NICE recording platforms. * Ensure solutions provide adequate fault tolerance and disaster recovery. Architecture/Design of AWS Connect, including call flows, Lambda integration, Kinesis streams, LEX, and necessary privileges through IAM roles. * Lead the migration of on-premise data to AWS S3, using S3 API and AWS Snowball, as well as configuration of appropriate bucket policies. * Configure CloudFormation scripts to setup EC2 instances, security groups, kinesis streams, and permissions to support the movement of data and integration of recording systems. * Research and provide recommendations to senior management on contact center technologies, including on-premise and cloud solutions.* 2018 Q1 TechXcellence Award* 2016 Q4 Circle Of Excellence Award -
Vice President, Infrastructure TechCiti Sep 2011 - Jan 2016New York, New York, UsSystem design and platform management for the NICE recording solution throughout North America, including over 25,000+ agents across multiple highly redundant systemsDatabase Administrator (DBA) for multiple NICE multi-terabyte SQL servers, including maintenance of security principals, database backups, and overall health.Subject Matter Expert (SME) for NICE recording platformsDevelop voice recording core infrastructure model for deployment globallyPartner with vendors to ensure successful design, implementation and on-going maintenance/supportProvide technical leadership within the team, as well as globallyCreate and customize applications and/or solutions to further enhance system functionalityCollaborate with business groups to ensure business requirements are met or exceeded, as well as to provide new functionality according to the business needs -
Solution ArchitectNice Systems Nov 2007 - Sep 2011Hoboken, New Jersey, UsDedicated Solution Architect for one of the major top 3 customers.Collaborated with Sales Engineering, Project Managers, CBM, Implementation Engineers, and Service desk to provide end-to-end complex recording solutions, including multi-datacenter, highly redundant systems.Pioneer of the latest SIP/VoIP technology, including working with multiple vendors and R&D to test and engineer recording solution for quality management and compliance recording across Cisco, Aspect, Avaya, and Oracle/ACME systems.Expert/SME in NICE 3.x and 8x platforms. Provided customized solutions from start to finish, including requirements gathering, SOW, engineering, implementation, and documentation/training.Ensured customer satisfaction by monitoring the entire process of service delivery. -
Implementation EngineerNice Systems Sep 2005 - Nov 2007Hoboken, New Jersey, UsPerformed installation of the NICE 8x and Perform recording systems for multiple customers across the US/Canada/LATAM for a variety of solution types, including TDM, station-side, and CMAPI, according to Solution Design Package/Document. Coordinated with project manager to ensure timely installation. Served as primary contact point for technical issues prior to transition to service desk.
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Mac EngineerNice Systems Dec 2004 - Sep 2005Hoboken, New Jersey, UsManaged moves, adds, and changes for the NICE 8.x platform across multiple customers and system types. Served as an escalation point for other MAC engineers to resolve complex issues.
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Desktop Support TechnicianStarz May 2003 - Nov 2004Santa Monica, California, Us -
Technical Support AnalystLockheed Martin May 2000 - May 2003Bethesda, Md, Us -
Product Support SpecialistVeritas Software Oct 1998 - Aug 1999
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Technical Support RepresentativeConvergys Aug 1997 - Oct 1998
☁ Tim Gabriel Skills
☁ Tim Gabriel Education Details
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Western Governors UniversityCybersecurity And Information Assurance -
Front Range Community CollegeComputer Science
Frequently Asked Questions about ☁ Tim Gabriel
What company does ☁ Tim Gabriel work for?
☁ Tim Gabriel works for Guided Reach Solutions
What is ☁ Tim Gabriel's role at the current company?
☁ Tim Gabriel's current role is Co-Founder | Chief Technology and Innovation Officer.
What is ☁ Tim Gabriel's email address?
☁ Tim Gabriel's email address is ti****@****ail.com
What is ☁ Tim Gabriel's direct phone number?
☁ Tim Gabriel's direct phone number is +172022*****
What schools did ☁ Tim Gabriel attend?
☁ Tim Gabriel attended Western Governors University, Front Range Community College.
What are some of ☁ Tim Gabriel's interests?
☁ Tim Gabriel has interest in Science And Technology.
What skills is ☁ Tim Gabriel known for?
☁ Tim Gabriel has skills like Integration, Voip, Cisco Technologies, Infrastructure, Microsoft Certified Professional, Disaster Recovery, Cloud Computing, Telecommunications, System Deployment, Technical Support, Troubleshooting, Vendor Management.
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