Tim Gaton Email & Phone Number

Erie, Pa, Us

Hanover, Md, Us

Supporting the projects, managed work, and associated efforts of the Infrastructure Admin & Operations Department for ERIE Insurance ensuring timely completion and fiscal accuracy. Responsible for project planning, resource management, budget preparation and monitoring. Engaged in constant risk assessments and mitigations while maintaining effective lines of communication and organizational reporting to sponsors, stakeholders, and executive leadership. Currently serving or served as the Project Manager on the following projects:• Erie Edge Fabric: An enterprise level project to augment ERIE’s current cloud presence and redundancy by leveraging Equinix data centers and services to increase AWS and Azure capacity, leverage direct peering with key vendors, and provide future options for colocation of data center services.• Next Generation Firewall: An enterprise level project to replace the base security architecture of the ERIE Network, enhance the tool set and services of the Network and Information Security Teams, and minimize the equipment physical footprint.• ACI (Application Centric Infrastructure) Health Check: A forensic audit of the existing ERIE ACI architecture ERIE Network Operations, CDW and Cisco to remediate all findings, eliminate risks maximize performance, and set the organizational direction for future upgrades.

Focused the development and delivery of medication management products and services. Directed teams for software development, quality assurance (QA) and software support. Provided technical and operational oversight for product management, mechanical and electrical engineering engagements, and product assembly with manufacturing resources/vendors. Achievements:• Led a risk analysis and mitigation review of all outstanding production and development issues for the manufacturing of the MyEMMA medication adherence system, created and executed action plans for their remediation.• Worked with manufacturers and suppliers to improve sourcing options and address QA procedures to eliminate wasted trunk inventory and prevent unnecessary secondary work.• Performed a full IT analytical review of IT infrastructure, telecommunications, desktop environment, cloud services, security compliance, disaster recovery and utilization audit of crucial 3rd party applications including Office 365, Slack, Jira, Amazon Web Services, HubSpot, QuickBooks and ECCA Payroll.

Pittsburgh, Pa, Us

Directed an Enterprise Project Management Office (EPMO) team, covering 6 hospitals totaling 1,260+ beds, 150 primary care and specialty practices, and associated business administration functions. Served as key contact for complex IT engagements and related business strategies throughout the Northern Region. Achievements:• Utilized process engineering methodologies to create project templates to allow teams to efficiently convert acquired assets to UPMC infrastructure and standards, reducing operational costs, improving enterprise resource planning and workflow optimization as quickly as possible.• Enhanced organizational assessment procedure for capturing pertinent IT information for proposed and new acquisitions improving overall project communications and integration planning.• Built and led a cross functional IT team specifically designed to provide clients engaged technical support, operational needs assessments and assist with integration, migration or sunsetting plans for core applications and associated infrastructures.

Pittsburgh, Pa, Us

Provided operational oversight for all aspects of information technology, contract compliance, vendor negotiations, operational security, staff developmental training and IT forecasting while being a first line designate to advise on clinical operations and service line development.Achievements:• Co-led UPMC Hamot Project Management team to orchestrate effort to convert or integrate over 200 clinical, financial, and operational IT systems from Hamot Medical Center to UPMC, completing all milestones with rigid deadlines and strict quality standards. • Spearheaded the 60% reduction of 4,000 sq. ft. UPMC Hamot Data Center while maintaining all clinical and business operations with minimal downtime, accounting for fire suppression systems, security & access controls, cable management, air flow, power distribution and deployment of redundant generators.• Guided, directly and indirectly, 72 personnel, functions and activities associated to UPMC Hamot Network, Server, Storage, Data Center Operations, Desktop Administration, IT Security, and Help Desk teams. • Developed and managed $3MM annual operating and $1MM+ capital budgets for UPMC Hamot IT Infrastructure teams. • Provided counsel to executive leadership on business intelligence, system integration, future growth, and project feasibility to include resource management.

Pittsburgh, Pa, Us

Contracted from UPMC to provide senior executive leadership to Lake Erie Regional Health System of New York (LERHSNY), encompassing all aspects of information technology, fiscal management and procedural governance.Achievements:• Developed and presented three-year IT plan primarily focused on challenges of a merger between two healthcare entities together (Brooks Memorial Hospital & TLC / Lakeshore Healthcare Center), estimated effort and costs while mitigating risks.• Conducted an audit of IT infrastructure, applications, staffing and vendors to properly forecast and align work efforts with the strategic direction set across organization.• Provided project oversight and leadership development to aid organizational development of local assets to facilitate long term IT success.

Pittsburgh, Pa, Us

Supervised all information technology functions and activities supporting strategic and operational plans for Primary Care and Specialty offices that structure Regional Health Services (RHS) of UPMC Hamot. Provided leadership for teams overseeing operations of several Electronic Health Records (EHR), Practice Management (PM), Siemens PACS / RIS, and ancillary systems.Achievements:• Restructured Regional Health System's Practice Management and EHR teams to drive timely deployments of UPMC Corporate EHR applications, Epic PM and EpicCare, within the 150 primary care and specialty offices in the Northern Region.• Facilitated Women's Hospital Steering Committee and provided operational insights for IT, construction and physical security to create model of patient excellence for Women's services in Northwestern Pennsylvania which is now known as Magee-Womens, UPMC Hamot.• Challenged to improve software deployment for EHR and PM systems within RHS through improved program management and utilization of technology.• Led the effort to consolidate and virtualize the EHR and PM systems improving the hardware stability and overall performance.• Provided counsel regarding business and IT strategy on regional initiatives regarding expansion of services to neighboring cities and communities.

Pittsburgh, Pa, Us

Led all aspects of PACS / RIS systems, ancillary technologies and associated personnel. Developed regional business intelligence and return on investment (ROI) template for proposed technology purchases and forecasted projects. Conducted vendor analysis, negotiations, and contract reviews for PACS / RIS initiatives.Achievements:• Enabled UPMC Hamot Radiology to recognize over $1M in savings within first year, decreased turnaround times for finalized reports, and reduced average visit times by implementing cross-department project teams to integrate Radiology information systems and improve workflows. • Improved procedure turnaround time and quality assurance procedures by leading optimization initiatives per modality and primary customer groups for the collective 250,000+ annual studies performed. • Led a Customer Outreach Program to increase our local market share providing technical support for Radiology image viewing while promoting the services of Radiology and UPMC Hamot.• Worked closely with Biomedical Service Leadership to establish procedures for modality support, vendor engagements and testing to optimize our teams and effective coverage with a distinct focus on HIPAA compliance and patient safety.

Mortsel, Be

Provided immediate response to hardware and software problems and prompt resolution to difficulties and ensured customer satisfaction for several hospitals within Virginia, North Carolina, and South Carolina. Assisted with installation consultation, network configurations, and system operation to further promote the image of the company and our commitment to excellence. Participated in site status system performance meetings with the customer, members of the sales organization, and product management. Installed software, performed performance analysis and system quality control. Defined problems, verified defects in system, developed solutions or applied fixes, circumvention, or reconciliation techniques to maintain system integrity.

New York, Ny, Us

Supported the All Source Analysis System (ASAS) and successfully integrated the operation of various computer based intelligence platforms to maintain mission readiness. Performed analysis and diagnostics procedures on various computer systems to identify, isolate, and correct problems during daily operations and deployments. Advised and trained users in areas dealing with the communications and connectivity aspects of the associated equipment they were assigned to.

Arlington, Virginia, Us

Mission Manager / Imagery Analyst, Fort Drum, NYDeveloped a strong working knowledge of photogrammetry, analysis procedures, and imagery analysis of radar, infrared, and photographic products. Assigned work to employees based on difficulty of assignments, capability of individual employees, and priority of action. Maintained and updated all important documents and manuals received by our office and developed a database to keep accountability of all products that was classified in nature. Requested and assisted in the development of imagery products and the deployment of assets for various different customersCalibration Specialist, Picatinny Arsenal, NJCalibration Specialist, Corozal, Panama & Soto Cano AFB, HondurasWorked as a technician in a laboratory accountable for the accuracy of all test equipment used in the research and development of future military ordnance. Managed the operations of the physical dimensions section of a calibration facility. Controlled selective usage of resources, evaluated personnel, and monitored funding to maintain the operational budget for the fiscal year. Coordinated the transportation and certification of both customer equipment and laboratory standards with other calibration facilities.

Master Of Arts (M.A.), Information Management

Master Of Arts (M.A.), Business And Organizational Security Management

Bachelor Of Arts (B.A.), Liberal Arts And Sciences/Liberal Studies