Timothy Gebbia Email & Phone Number

Gilbert, Az, Us

Tolleson, Arizona, United States

- Oversee and scale operations across the US.

Scottsdale, Arizona, United States

• Administer RingCentral software suite and expanded the business relationship between Cruise and RingCentral from one phone line to the primary backup telephony system for all internal and external communications.• Direct operations and created documentation for a dedicated emergency response line for law enforcement, city officials and the public to report incidents with autonomous vehicles out in the field.• Direct CS operations for VIP rides from foreign dignitaries, C-Suite, investors and Senior Leadership Teams at Cruise ensuring quality demonstration of our product - for many their very first experience with Autonomous Vehicles.• Represent the Customer Success vertical and report on quality, revenue and current initiatives to improve customer experience to an audience of directors and senior leadership.• Own process creation, documentation and implementation with a contingent workforce enabling the transition of CS to a contingent workforce.

• Lead a region of three managers and thirty consultative sales agents.• Direct profitable and quality operations of the business unit overseen.• Collaborate with BI to create an insightful dashboard of views that show meaningful and actionable insights for stakeholders.• Launch a dedicated support line for Lennar homeowners, generating an additional 5% volume YOY.• Drive an initiative to offer an add-on service in every zip code across the US with the potential to unlock a new market segment.• Contribute toward and deliver a custom solution to a significant business partner to enable successful account migrations with the signoff of the CEO.• Manage operations of an in-home smart device technician business, transitioning the team to another job category, with all new duties, responsibilities, and types of work.

• Launched Phoenix in 2017, Tucson in 2018, and acquired Southern CA and CO territory in early 2019, forming the final territory was overseen.• Designed a method of capturing product quality data before automation, which enabled immediate insights to act and improve quality.• Led a product quality initiative that improved the single visit success rate from 67% in 2019 to a national average of 95% across 51,000 orders by EOY 2020.• Managed a team of intelligent home field technicians across the territory with a maximum team size of 28 over the business's lifespan.• Developed relationships with manufacturers to improve device quality and expand field technician knowledge base with seminars and manufacturer-provided materials.• Maintained a 4.95/5.00-star average by establishing standard procedures, customer feedback loops, and mechanisms to eliminate friction in the customer experience.

• Drove inventory initiatives which minimized time spent on non-revenue generating activities by 20%.• Led a district of 125 employees among seven stores within AZ, CO, NV, and UT.• Managed district profitability through P&L analysis and direct initiatives to protect the bottom line.• Ensured operational efficiency over a diverse array of projects in various stages in a timeline.• Constructed weekly reports identifying trends in sales performance, key metrics, top-selling styles, and inventory discrepancies.• Provided consistent training to store management within the district regarding operations, sales, and visual merchandising concepts.

• Reduced shrink from -6.5% to 0.1% within the first four months of managing the business.• Consistently ranked in the top ten stores for conversion company-wide, typically over 30% weekly.• Oversaw all store operations in sales, visuals, and inventory.• Hired, trained, and continually developed successful sales and operational staff.• Implemented a work culture dedicated to consistent in-store standards, company policies, and procedures.• Reviewed monthly profit and loss reporting with district management to identify areas to cut costs.