Developed and executed a comprehensive revenue operations strategy, driving optimization of sales and marketing performance.Led the successful implementation and integration of advanced technologies, including AI content creation and automated communication platforms.Collaborated cross-functionally to refine sales processes, pipeline management, forecasting, and reporting, resulting in enhanced operational efficiency.Established key performance indicators (KPIs) to measure the success of revenue operations initiatives, achieving measurable improvements in revenue generation.Designed and implemented effective lead generation and lead nurturing strategies, leveraging automation tools to drive engagement and conversion.Provided strategic guidance and support to senior leadership on revenue growth initiatives and operational improvements, contributing to organizational success.

High touch outbound salesCoordinated training and certification initiatives

‣Led a top performing multi store sales team in northeast Pennsylvania ‣Focused on building future leaders through continuous coaching for growth‣Built a positive team culture centered around self-improvement, education and a customer first mindset‣Utilized SPIN selling‣Consistently surpassed goals leading to being in the top 10% of Terri nationally‣Worked to a growing company alignment and culture, leading to me being directly involved with the development of mobile experts in fifteen stores throughout Northeast Pennsylvania and Western New Jersey

‣Drove consistent profitability and growth leading to a 300% increase in average monthly sales‣Effectively managed store expenses to maximize profitability‣Set the standard for employee education in both the technical and sales portions of the job ‣Developed a comprehensive sales model and defined a structure for coaching and measuring employee growth‣Resolved customer complaints effectively by prioritizing customer satisfaction while protecting the interests of the company ‣Optimized inventory management for a 15,000+ piece inventory through daily counts and quarterly audits‣Preformed over 10,000 successful repairs on all makes and models of phones, tablets, and other consumer electronics

‣Directly oversaw business launch, growth and development‣Worked directly with wholesale partners to build a focused and current product selection‣Took full responsibility for profit and loss, overseeing and approving all budgeting, advertising, and operations decisions‣Negotiated with retail leasing managers to negotiate a two-year mall retailer agreement‣Optimized inventory management for an 8,000+ piece inventory through daily counts and quarterly audits‣Developed and implemented a positive company culture through team building initiatives and product education‣ Developed a comprehensive sales model and defined a structure for coaching and measuring employee growth‣Reported directly to CEO

‣Implemented and developed store policies and procedures to meet changing business needs‣Created and refined repair procedures and diagnostic guidelines‣Drove store sales through promotions and active prospecting‣Assembled a small team of talented technicians‣Educated Technicians in repair and sales methods per company guidelines‣Initiated team training and development programs with a focus on rewarding profitable behaviors and weekly coaching to weaknesses‣Diagnosed and repaired all makes and models of PC's, phones, and tablets‣Used a consultative sales method to build rapport and exceed sales goals

‣Assisted the store manager in the implementation and development of store policies and procedures‣Collaborated to create and refine repair procedures and diagnostic guidelines‣Drove store sales through active customer engagement

‣Diagnosed and repaired all makes and models of PC's, phones, and tablets (Apple, Samsung, HP, Dell, etc.)‣Used a consultative sales method to build rapport and meet sales goals ‣Assisted in the training and development of new team members