Tim Grayson Email & Phone Number

White Center, WA

• Back to what I enjoy most, books and people. While my main duties are sorting and shelving books and media, I also enjoy the many learning and people-interaction opportunities that are available.
  
  Position.
• Organize and shelve books and media according to established company protocol.
  
• Move, distribute, and assist with processing of incoming and outgoing materials.
  
• Read and analyze spines of shelved items to determine misplaced items for re-shelving in correct order.
  
• Prepare rooms for meetings and assures that accessories needed for meetings are available.
  
• Manage time and workload to ensure efficient distribution of effort between shelving, unloading totes, processing contents, and any unplanned activity.
  

Federal Way, WA

Hands-on searching for documents and artifacts and creating visual presentations that inform and enthuse others was a fun experience. In addition to researching, copy editing, writing, and laying out the newsletter, I was the primary film-to-digital archivist.

Buckley, WA

• I accepted the challenge of creating a club newsletter for more than 150 photographers because it offers me an opportunity and incentive to learn MS Publisher to continue developing my editing and layout skills. My.
• Employed teamwork and communication skills to acquire and publish content in a format practical for viewing by printing and in digital form.
  
• Cleanup and revision of written content to improve readability.
  
• Proofread copy to detect and correct errors in spelling, punctuation, and syntax.
  
• Developed story or content ideas, considering broad audience appeal.
  
• Handled layout and design.

Federal Way, WA

• I copyedited and updated the company's internal glossary to present consistent style, unified voice, and accurate figures.
  
  My biggest project was researching company history and either revising or creating.
• Increased glossary usability by revising and creating entries.
  
• Ensured future product consistency by creating project's first style sheet.
  
• For Micro Finance, utilized online interface to edit and refine template-based status updates to donors.

• I supported a department staff of six, and additional office staff of 20. My main duties were customer service via phone and email and processing more than 1,000 new claims a year. General office duties included: phone.
• Active listening to information presented by clients and claimant representatives to determine type of claim, urgency, and appropriate manner of interacting with callers.
  
• Critical thinking to assess given facts, and, based on understanding of the caller's personality and emotional condition, how to phrase questions to obtain important missing information.
  
• Speaking effectively, so that callers felt assured of our ability to handle their situation but also understand the claim handling process, as well as their contribution to resolution.
  
• Analyzing policy coverage and loss details to ensure superior quality control when entering new claims in database.
  
  I was entrusted with the most complex customer service issues as a result of exceptional.
• Answered claims questions for Underwriting and Sales, clients, and claimant representatives.
  

Bachelor Of Arts - Ba, Literature, Composition, Journalism, Copy Editing

Copy Editing Certificate, Copy Editing, Substantive Editing, And Grammar

Bachelor Of Arts - Ba, Literature, Composition, Journalism, Copy Editing

Literature, English Literature, Writing, Journalism

In addition to writing and literature, I took several journalism classes, including Copy Editing.