Tim Hackett Email & Phone Number

Phoenix, Az, Us

San Francisco, California, Us

Vice President, Lead Business Accountability Specialist, Consumer, Small & Business Banking (CSSB) BSA/AML Transformation (11/24-present)* Responsible for financial crimes risk coverage across CSBB; utilizing a strong ability to identify, assess, manage, and mitigate current and emerging risk exposures associated with BSA/AML and related activities and operations, supporting audit & exam activities related to CSBB Financial CrimesVice President, Fraud & Claims Operations Manager, Online Fraud Detection - Tempe Site Leader (2023-2024)*Led the Online Fraud Detection department at the Tempe, AZ site ensuring financial and non-financial potential fraud and scam alerts generated by our strategy suites for customer online banking activity are investigated timely and accurately using a variety of internal and external applications. Up to six associate manager direct reports and a total staff of ~120

San Jose, Ca, Us

* Managed the Americas Compliance Investigations Due Diligence department located in Chandler, AZ; Omaha, NE; Guatemala City, GT (3/21) and Mexico City, MX (3/22) covering the Americas and Australia; and a specialized group of global Brand Risk and SAR investigators and analysts located in Guatemala City, GT for the Xoom brand (11/20). Up to seven manager direct reports and a total professional/exempt staff of ~140*Led Know Your Customer/KYC for onboarding, C/EDD, SpDD, ODD/periodic review, negative news screening of high-risk customers including merchants (e.g., MSB, FX, insurance/annuities, DPMS, gambling, marketplaces), consumers, PEPs across PayPal core, Hyperwallet (11/19), Venmo (3/20) brands and related account restrictions/closures; and global Brand Risk and SAR investigations for Xoom*All U.S. based positions for my department relocated to Guatemala and Mexico June 2022

Global, Oo

Legal Business Solutions Compliance Manager (2016-2017)* Managed legal billing compliance program and staff for top tier financial services firm significantly reducing customer's legal costsCompliance Services Director (Consultant) (June 2016)* Worked with the Elevate Solutions Team to review and contribute to request for proposal materials and provide subject matter expertise in the creation of a compelling solution for a large scale Global Financial Crimes implementation for a top-tier financial services firm

New York, Ny, Us

Vice President, Compliance Manager, Global Financial Crimes Compliance, Auto/Student Lending BSA/AML Officer (2013-2016)* Provided guidance, oversight and credible challenge over the re-design and implementation of the Auto/Student BSA/AML compliance program through an intense transformation period due to OCC Cease & Desist Consent Order #2013-002, citing deficiencies in the bank's BSA/AML program complianceVice President, Compliance Manager, Auto/Student Lending Legal & Compliance (2011-2013)* Managed the compliance program (identification, measurement and assessment of compliance risk; advice, guidance and education; monitoring, testing and reporting; regulatory exam and internal audit management) and compliance officer staff for Auto Finance originations; supporting Dealer Commercial Services, Retail Indirect (prime/near prime, sub-prime, manufacturer) and Direct to consumer

San Francisco, California, Us

Vice President, Compliance Manager, Consumer Call Center Compliance (2009-2010)* Managed the compliance monitoring & testing program and compliance officer staff for contact centers supporting consumer and small business banking (consumer, small business, home equity, credit card, internet services)Vice President, Compliance Manager, Centralized Operations Compliance (2007-2009)* Managed the development, implementation and monitoring of a risk-based compliance program, and associated compliance officer staff, for the bank's back office operational functions consisting of three divisions with ~6k staff (Operations Services, Electronic & Commercial Services, Payment & Statement Services) to assure compliance with federal, state, agency, legal and regulatory requirements

Westlake, Texas, Us

Director, Surveillance & Investigations (2004-2007)* Built and managed the Schwab Institutional (SI, now Advisor Services) Compliance surveillance & investigations program, including the InSight application (Mantas product, now Oracle), a corporate wide state of the art surveillance system, and associated surveillance and investigations staff* Oversaw all investment advisor fraud investigations* Provided guidance and recommendations to SI management regarding regulatory and related risk issuesSenior Manager, Institutional Service Group (ISG) Risk Management (2002-2004)* Designed, built and led a surveillance & investigations function within the Schwab Institutional Trading & Operations business (SITO; service and trading call centers; cashiering, document control and new accounts operational departments) to support real-time internal risk management* Managed a staff of analysts in Orlando & Phoenix responsible for reducing Schwab’s risk exposure by proactively monitoring, escalating, and addressing advisor and end client-initiated activities associated with high-risk business functionsManager, ISG Audit/Control Management (2000-2002)* Managed a staff of audit specialists/control analysts in Orlando & Phoenix responsible for the identification, measurement and improvement of risks and controls within SITO* Coordinated and facilitated the SITO Risk and Control Self-Assessment (RCSA) process* Managed the development and implementation of SITO supervisory procedures* Developed and implemented a self-audit process, automated via Access* Series 7, 24 and 63 securities registrations

New York, Ny, Us

Assistant Treasurer, Manager, Fraud Quality Assurance (1998-2000)* Managed a staff of analysts responsible for quality standards across the credit card Fraud Department; including the inbound Fraud ACD, Referrals/Authorizations, outbound Fraud Prevention, Investigations, Charge-Back and Charge-Off departments* Proposed, developed & implemented systems and procedural enhancements and new/revised workflows to reduce representative errors, reduce fraud losses and improve the customer's experience* Coordinated Fraud’s Risk and Control Self Assessment (RCSA) processSupervisor – Fraud Prevention, Customer Service (1994-1998)* Managed teams of credit card fraud prevention, regional banking and credit card customer service representatives in a call center environment*In Fraud Prevention, developed and implemented a Windows Help File, rolled out to all Fraud; leading to a Chase "All Star" Award and award ceremony trip to NYC (1997)*At the Chase Answer Center, developed a sales culture for Chase's service phone center. Developed inter-team sales contests and coached team, handling service calls, to exceed sales goals by 46% *In credit card Customer Service, decreased team's average call handling time by fifty-seven seconds to below departmental standards while maintaining team quality scores over 97%, above departmental standards. Lending authority for after-hours/emergency credit line increase requestsCollections Team Lead (1993-1994)Collections Representative (1992-1993)

Bs, Political Science

Organizational Management, Graduate Coursework In Budgeting And Organizational Behavior

Graduate School Of Compliance Risk Management

National Compliance School

Certified Financial Planner™ (Cfp®) Professional Education Program

Call Center Management Certificate Program