I joined TELUS International inspired by the company’s value proposition to enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. It’s our unique company history and corporate culture that drives our team members to focus on customer delight. Our culture is reflected in our high engagement scores, our low attrition, and our service delivery metrics. Reach out and see for yourself!Brief Overview: TELUS International delivers contact center outsourcing and BPO solutions to global clients across retail/ecommerce, consumer electronics, telecommunications, financial services and utilities industries – all backed by its multi-billion dollar telco parent, TELUS. Over 70,000 TELUS International team members deliver exceptional customer interactions from our centers throughout North America, Central America, Asia and Europe.Our corporate culture and shared values with our clients enable quality customer service, high customer satisfaction (CSAT) and leading Net Promoter Scores (NPS), while ensuring customer brand loyalty and retention.

At HB5 we assist our customers with Digital Transformation Tool Recommendations, Customer Service Process and Service Improvements, and Off-Shore Staffing for contact centers of any size.From a Digital Transformation perspective, we are very tenured working with and recommending tools such as RPA (Robotic Processing Automation), Task and Process Mining, IDP (Intelligent Document Processing), as well as implementation services for these tools. We have a large geo of partners who also provide support and implementation services to many large organizations in the US and Off Shore.We work with clients in all industries (Healthcare, Retail, Insurance, Telecom, Utilities, Banking and Financial Services, and e-commerce). From a Contact Center Consulting Strategy, we want to match our clients with the best call centers in the world, we help them save time, and money, reduce risk and drive peak performance. Having managed large call centers in the US, Near Shore, and Off Shore we can help clients find the call center outsourcing options that best serves their needs. We work with clients in all industries (Healthcare, Retail, Telecom, Utilities, Banking and Financial Services, collections, and e-commerce). We understand the value of providing world class service to our clients customers or members at a competitive price, as we have all previously been responsible for contact center PNLs, CSAT scores and NPS scores. Our goal is to is to be your valued long term partner while delighting your customers. As your partner we offer experience and knowledge of performance and expense savings goals that drive the year end internal evaluations of your teams. We will help you achieve the following goals: cost savings, improved efficiency, quality, and overall call center performance.

Leading go to market strategies across the central and northern United States from the Pacific Northwest east to Ohio.At Singularity, we believe Intelligent Document Processing should be simple and stress free. Saving valuable time and money so you can focus on what's most important to you and your organization. That's why we make building machine-learning models easy and accessible, while also delivering untouchable results.

As the Director of Customer Success I drive Global financial growth for [24]7 through implementation of sales expansion strategies within the defined clients assigned to me. In my role I successfully establish business relationships at the highest levels within the client organization, with the goal of expanding the existing product mix [24]7 Inc. provides to the client. Ultimately I have a direct responsibility of end-to-end management of the account and I am responsible to meet and exceed and current revenue and gross margin targets. In this capacity, I will develop and implement sales account and business partnership strategies and programs to increase organic sales growth.Tim.Hall@247-inc.com

As the Director, Sales and Service I am responsible for the overall contact center sales strategy and customer satisfaction supporting the strategy of the Sears Holdings Corporation Online Business unit, including Sears.com and Kmart.com and any new internet commerce initiatives in the future. I work closely with both internal and external contact center service providers to define contact center service support required to execute the vision and strategy of the Online Business Unit, and guide the organization in establishing both a service driven culture, but also create a rich selling experience. I lead new initiatives to improve customer service quality, identify trends and drive improvement programs. I identify technology and self-service opportunities to improve the customer experience and leverage alternative channels (e.g. e-mail, chat, click to talk) and will establish operations “best practices” within line of business and work with contact center peers to embed these practices systematically across all contact center sites supporting the Online Business Unit.Responsibilities• Develop strategic and tactical plans with our contact center leadership and external partners to deliver world-class customer experience while balancing cost.• Develop and drive execution of a call center sales and service strategy as part of the Sears Holdings integrated retail customer shopping experience. • Enhance customer service for Sears.com and Kmart.com customers through contact center process improvements and actions.• Establish strong collaborative working relationships with internal constituents whose support are critical in ensuring successful operational performance – including engineering, contact center management and operations, and loss prevention.• Identify, design and implement necessary infrastructure improvements to support new business opportunities, transforming complex concepts into executable plans.

Channel Leader for the E-Mail, Web Chat, CheckFree Pay channels in the Aurora, Dublin, Phoenix, and Hickory sites. Also managed our walk in bill pay site in Shreveport, LA.