Designing and implementing Thales' external communication campaigns strategy.

Responsible for the design and implementation of a stakeholder engagement strategy for North West London Local Education and Training Board, in support of their authorisation from Health Education England. Facilitating their transition to operational status, by overseeing the development of processes and resources to enable exemplary communications and engagement with stakeholders, to effect a “step- change” in the commissioning of healthcare education and training in London. Advising the chair… Show more Responsible for the design and implementation of a stakeholder engagement strategy for North West London Local Education and Training Board, in support of their authorisation from Health Education England. Facilitating their transition to operational status, by overseeing the development of processes and resources to enable exemplary communications and engagement with stakeholders, to effect a “step- change” in the commissioning of healthcare education and training in London. Advising the chair and managing director on strategy, communication and engagement strategy and drafting all communications on their behalf. Show less

Responsible for the design and implementation of a Public Affairs and Campaigns Strategy, supporting the LGA’s business objectives in influencing government legislation on behalf of it’s local authority membership. With 6 direct reports, my team covered all of the current parliamentary legislative programme. On a day to day basis, my team and I were responsible for writing briefings for MPs, peers, and key influencers as well as advising on strategic communications and public affairs issues… Show more Responsible for the design and implementation of a Public Affairs and Campaigns Strategy, supporting the LGA’s business objectives in influencing government legislation on behalf of it’s local authority membership. With 6 direct reports, my team covered all of the current parliamentary legislative programme. On a day to day basis, my team and I were responsible for writing briefings for MPs, peers, and key influencers as well as advising on strategic communications and public affairs issues, together with drafting speeches for the Chairman, Chief Executive and lead members. Show less

Responsible for the design and implementation of communications, PR and stakeholder engagement strategies in support of NHS Choices strategic and operational objectives, managing the communications, stakeholder and public relations team, with additional responsibilities for the digital inclusion agenda and Carers Direct. Line management of 8 direct reports and covering primary and secondary care, local government, other government departments, PR, digital inclusion and Carers Direct.… Show more Responsible for the design and implementation of communications, PR and stakeholder engagement strategies in support of NHS Choices strategic and operational objectives, managing the communications, stakeholder and public relations team, with additional responsibilities for the digital inclusion agenda and Carers Direct. Line management of 8 direct reports and covering primary and secondary care, local government, other government departments, PR, digital inclusion and Carers Direct. Key Achievements * Successfully devised and implemented communication, PR and stakeholder engagement strategies to support organisational objectives, meeting all key measured objectives * Galvanised and motivated disparate team to achieve above and beyond expectations and objectives * Drove awareness and usage of NHS Choices across the NHS, resulting in profile (NHS Choices mini-websites) completion of 99% of GPs, 98% of Dentists, 99% of Pharmacists, 97% of Opticians and 78% of Acute Trusts across England * Drove public awareness and usage of NHS Choices through digital marketing, PR campaigns, journalist engagement and online forums achieving over £14m Advertising Value Equivalent in this year, and monthly circulations of over 100,000,000 in consumer, regional and national press * Achieved widespread adoption of NHS Choices tools and use of content across government departments and to industry and employers through Public Health Responsibility Deal * Communications, Engagement, Digital Marketing and PR activities central to website growing from 7.4 million hits per month to 9.2 million hits in one year. Show less

Initially responsible for the design and implementation of a Public Affairs and Stakeholder Relations Strategy to support the PCT’s strategic and organisational objectives, managing the communications team with overall responsibility for all of the PCT’s communication, marketing and promotional activities including media handling during the extended vacation of the Head of Communications. I then took over the project management of a complete re-development of the PCT’s website and staff… Show more Initially responsible for the design and implementation of a Public Affairs and Stakeholder Relations Strategy to support the PCT’s strategic and organisational objectives, managing the communications team with overall responsibility for all of the PCT’s communication, marketing and promotional activities including media handling during the extended vacation of the Head of Communications. I then took over the project management of a complete re-development of the PCT’s website and staff intranet site.Key Achievements• Oversaw and directed all of NHS Kensington and Chelsea’s public affairs and communication activities, internal and external, strategic and operational, across the Trust and London, including events, publications, newsletters, websites, press releases and media enquiries, during Head of Communications leave period• Scoped Public Affairs and Stakeholder Relations post prior to recruitment • Designed and implemented a Public Affairs and Stakeholder Relations Strategy to support the PCT’s strategic and organisational objectives• Compiled and produced NHS Kensington and Chelsea Annual Report 2009- 2010• Project managed a website and intranet re-development, devising and re-launching sites with additional functionality leading to increased accessibility, use and usability. Show less

Responsible for the design and implementation of a communications and stakeholder engagement strategy to support the PCT’s strategic and organisational objectives, managing a team of nine and charged with all of the PCT’s communication, marketing and promotional events and activities, patient and public engagement, complaints resolution and media handling.Key Achievements• Oversight and direction of all of NHS Hillingdon’s public affairs and communication activities, internal… Show more Responsible for the design and implementation of a communications and stakeholder engagement strategy to support the PCT’s strategic and organisational objectives, managing a team of nine and charged with all of the PCT’s communication, marketing and promotional events and activities, patient and public engagement, complaints resolution and media handling.Key Achievements• Oversight and direction of all of NHS Hillingdon’s public affairs and communication activities, internal and external, strategic and operational, across the Trust and London, including events, publications, newsletters, websites, press releases and media enquiries• Advised the Trust Chairman, Chief Executive and senior management on public affairs, public opinion and communication and engagement strategy• Oversight and direction of all stakeholder engagement, with particular emphasis on patient and public engagement and involvement, resulting in public representation on all Trust decision making boards• Responsibility for the Patients Advice and Liaison Service• Management of relationship with strategic partners • Chairman of the Patient and Public Engagement Committee• Chairman of the Safeguarding Adults- Communication and Publicity Committee. Show less

With management responsibility for a team of ten and control of a £1m budget, I was responsible for overseeing all communications activities across the CD’s programmes. As the primary interface for the CD’s communications activities, I provided communications support and advice to the Commercial Director General and advised other Board Members and colleagues within the Senior Management Team on communications strategy and messaging.Key Achievements• Built a highly effective… Show more With management responsibility for a team of ten and control of a £1m budget, I was responsible for overseeing all communications activities across the CD’s programmes. As the primary interface for the CD’s communications activities, I provided communications support and advice to the Commercial Director General and advised other Board Members and colleagues within the Senior Management Team on communications strategy and messaging.Key Achievements• Built a highly effective, widely respected communications and engagement team• Oversight and direction of communications activities across all Central Government Programmes managed by the CD• Central interface for all communications issues within the CD• Briefings for The Prime Minister, Secretary of State for Health and Health Ministers• Relationship management of Independent Sector Providers • Speech drafting for Senior Management Team• Ongoing intervention and relationship building with the media. Show less

Responsible for the communications activities on the largest centrally led procurement of clinical services in NHS history. In support of the schemes under procurement, I developed and implemented a strategic communications plan for the Procurement Programme, and managed all communications pertaining to the programme.Key achievements• Creation and implementation of a strategic communications plan for CCPP• Coordination of media enquiries and their respective… Show more Responsible for the communications activities on the largest centrally led procurement of clinical services in NHS history. In support of the schemes under procurement, I developed and implemented a strategic communications plan for the Procurement Programme, and managed all communications pertaining to the programme.Key achievements• Creation and implementation of a strategic communications plan for CCPP• Coordination of media enquiries and their respective responses• Response Handling of Freedom Of Information requests• Response handling for Ministerial correspondence and Parliamentary Questions• Collaboration and briefings with the DH Press Office to create media handling plans• Preparation and drafting of Q & A’s for ISTC schemes. Show less

Initially responsible for performance, training and retention of a team of twenty representatives, I then moved on to establish a customer services department set up in line with ISO 9000, to deal with and reduce the number of complaints and cancellations received by the company and ensure the companies compliance with relevant legislation, and representatives' compliance with company policy. I devised and implemented procedures and maintained an audit trail for quality assurance and reporting… Show more Initially responsible for performance, training and retention of a team of twenty representatives, I then moved on to establish a customer services department set up in line with ISO 9000, to deal with and reduce the number of complaints and cancellations received by the company and ensure the companies compliance with relevant legislation, and representatives' compliance with company policy. I devised and implemented procedures and maintained an audit trail for quality assurance and reporting purposes. I was also responsible for investigating and responding to complaints/ enquiries from consumer organisations, legal bodies (most notably nationwide Trading Standards departments), and the media. I was a key member of a management team who took the organisation from £250k to £600k weekly sales volume in a period of less than two years. Show less

A key member of a four man consultancy team, working in a large denim plant in Pakistan developing the staff and processes to bring the plant up to producing its capacity of 26,000 pairs of jeans per day. In addition to advising on the day to day running of the manufacturing process, my role was to oversee product and fabric development, and to liaise directly with Levi Europe, Levi USA, Levi Japan and Levi Australia on product requirements, availability and shipping requirements.

Working in the production of garments for supply to Marks and Spencer, as Production Manager, I was responsible for the efficiency and production from a factory of 180 operatives, 7 supervisors and 14 support staff, producing on average 12,000 units per week. During my year and a half as Production manager, this factory was consistently the most efficient and profitable production unit in the nine factory Desmond's group.