Tim Harden Email & Phone Number

Denver, Co, Us

Rule creation and tuning and working with the SOC. Regularly work with system and platform administrators to architect methods of log ingestion and parsing. Extensive use of Python, bash, VB and other scripting tools for creating custom syslog delivery solutions, including Azure and AWS logs. Configuration, implementation and management of QRoC virtual server data gateways, 3rd party log relays and WinCollect consoles and agents.

Austin, Tx, Us

Performed advanced cyber security analysis work. Work involved protecting cyber security assets and delivering cyber security incident detection, incident response, threat assessment, cyber intelligence, software security, and vulnerability assessment services.Monitor, analyze, resolve and report on cyber security incident detection, incident response, threat assessment, cyber intelligence, software security, vulnerability assessments, security events, intrusions, attacks, thorough the use of systems logs, data packet captures and other security type outputs to be utilized in recommending threat mitigation strategies to protect data systems and databases from unauthorized users. Performed daily, weekly and monthly reports on the security posture, as necessary. Provided incident response functions and coordinated activities associated to incident response engagements or actual incidents. Conducted research pertaining to cyber security incident detection, analysis, and prevention and the latest technological advances in combating unauthorized access to information.Worked with the program areas, vendors, subject matter experts and stakeholders to improve the security posture and ensures that the agency security is implemented. Conferred with users to discuss issues such as computer/server data access needs and security violations, disaster recovery and business continuity.Performed research, evaluation, recommendation and approval of hardware, software and service acquisitions from a security perspective. Served in a consultative security role in the design, development and implementation of new technologies, services and applications. Worked with agency staff, divisions, state entities, and service providers to ensure confidentiality, integrity, and accessibility of data and conducts routine audits of these procedures. Educated users and promotes security awareness to ensure system security through the use of email and other communication methods.

Washington, Dc, Us

Daily operational health checks of 26 QRadar appliances across the United States.Designed custom rules, dashboards and alerts in QRadar for upper management and incident response needs.Created custom parsers, reports, searches and alerts in QRadar for use case interpretation.Engineering interfacing feeds from other security tools such as MPS, IPS and WAF technologies.Created custom DSMs or unrecognized log sources.Asset management and rule tuning.Whitelisting of network scanners unwanted trafficIdentifying new opportunities within IBM App Exchange to further enhance QRadarCoordinated all deployment, firmware and software upgrade needs for new QRadar appliances, from racking and stacking to final shipmentUsed ServiceNow ITSM for regular ticketing as well as QRadar integration

Austin, Texas, Us

Provide remote computer systems support to Austin Energy employees.

Austin, Tx, Us

Stamford, Ct, Us

Monitored commercial customer Ethernet and carrier cellular backhaul circuits. Troubleshot Ethernet network issues, worked with remotely dispatched technicians, remotely logged into Alcatel, Adva, Juniper and Cisco devices, worked directly with commercial customers. Used Remedy ticketing system.

Blue Bell, Pennsylvania, Us

Coordinated the rotation of over 20,000 backup tapes of various formats, including cataloging media and their backup jobs, rotation of media onsite and offsite and auditing.

San Jose, Ca, Us

Tier 1 trouble analysis of Cisco customer equipment. Proactive monitoring of customer equipment and networks. Worked with LECs and ISPs to determine network issues. Call center environment.

Broomfield, Colorado, Us

Test and turn up of voice and data network capacity. Test and turn up of switched voice services.

Configure, troubleshoot and monitor all network elements on VoIP Sonus infrastructureInstall and test new ISDN and ISUP services with customers and vendorsProactively resolve network issues before the customer is affectedAnswer phones in a call center, open, work and resolve customer trouble ticketsWork on-call rotations including after hours and weekends

São Paulo, São Paulo, Br

Administer user accounts and daily maintenance in the domain and e-mail serversAdminister and troubleshoot all Meridian telephone PBX issues including voice mailAdminister all Windows 9x, NT & 2000 workstationsMaintain and troubleshoot all LAN/WAN issuesImplement all server and workstation backup contingenciesImplement and launch the company IntranetHandle daily user related issues including e-mail, Internet and server access

Us

Dismantle and catalog portable computers and partsTroubleshoot computer accessoriesMaintain all parts inventories and audits

Poznan, Wielkopolska, Pl

Install trunks in the Lucent 5ESS switch for other LEC’sConfigure DACS equipment for Titan 5500 3-1 cross connectsWork trouble tickets to troubleshoot network and switch problems from the DS-3 to DS-0 levels with remote test equipment and the switchSupervised over 10+ techniciansHandled technical and customer service related escalationsHelped train other team members verbally and with original written documentation

Us

Dedicated Telecommunications Technician IIIInstall voice and data trunks in the DMS-250 and DEX 600 switches for dedicated and switched customersConfigure DACS equipment for Alcatel and ECS-1 for DS-1 and DS-0 cross connectsTroubleshoot network and switch problems from the DS-3 to DS-0 levels with remote test equipment and switchesPoint toll free numbers to customer’s T-1 serviceHelped train other team members verbally and with original written documentation

• Tested, turned up, and disconnected voice trunks to LECs and carriers, including PRI, NFAS, MF, DTMF, and SS7 trunks• Provisioned Tellabs, Alcatel, and ECS DACS equipment• Provisioned trunking in DEX600E, DMS 250/500, and Sonus voice switch systems• Used remote test equipment to test DS-1s, DS-3s, and higher• Provisioned and disconnected high-speed Cerent, Fuji and Core Director circuits• Tested and configured echo cancelors

Round Rock, Texas, Us

Worked with customers by phone to troubleshoot all hardware problems and/or questions Trained to troubleshoot Windows 3.x, 95 and 98 operating system problems

Basking Ridge, Nj, Us

Test communications equipment by remote to destination countriesManipulate various telecommunication computer software packages for testing and troubleshootingPerform on-line equipment assistance to customersWrote computer based programs for tracking of network inventory

Maintained new customer format programmingConverted customer computer media to microficheDuplicated production film to customer specificationsHandled shipping & receiving of all customer computerinformation and production film

Associate Of Science - As, Computer And Information Systems Security/Information Assurance

Associate'S Degree, Computer And Information Systems Security/Information Assurance

Database Administration

Associates Of Applied Science, Computer Maintenance

General