Tim Harding Email & Phone Number

San Francisco, California, United States

San Francisco, Ca, Us

Tampa, Florida, Us

Lead web developer and associate marketing manager for a newly-launched, VC-backed management consultancy firm in the global expansion services market.

San Francisco, California, Us

Lead Data Integrations SME responsible for collaborating with Development and Client Success teams to secure strategic prospects representing $5M ARR. Responsible for developing Python testing scripts aimed at accelerating and improving acquisition and transformation of customer data on workforce system, and for clarifying ETL procedures and technical requirements to onboarding customers and internal proxies. Developed custom reports and workflows using SQL, Looker, and Excel. Created and conducted training programs for new Product Operations FTEs and other internal stakeholder teams.• Spearheaded a two-year client data handling improvement project, successfully reducing client escalations by 60%. Independently identified specific set of data issues as primary source of user and client support inquiries, contributing significantly to missed or endangered contract renewals. Designed and championed a siloed ETL process for this data. Documented technical product requirements for developers, led testing, and deployed new feature in time for 2020 plan-year transitions.• Reduced data validation effort by 80% across Product Operations team by developing suite of testing Python scripts which integrate healthcare EDI protocols. Team lead responsible for creating comprehensive documentation and training initiatives.• Created new standards and dashboards for incident response and acquisition protocols, successfully halving the number of resources required to onboard and process client user data. Developed custom dashboards and JIRA ticket types designed to standardize stakeholder updates and team workflows, improving task tracking and escalation resolution across Implementation teams by 40%.

San Francisco, California, Us

Helped stand up newly created team to lead year-end implementation refreshes of health plan data for Fortune 50 clients in Castlight’s healthcare navigation tool. Managed customer communications, project timelines, and data analysis for the year-end renewals of 100+ customers. Success fueled by strong multitasking ability and ownership of data integration responsibilities.

Nantucket, Ma, Us

• Managed ten member team of employees for nationally recognized educational non-profit that provides affordable access to sailing and water sports to the public.• Guaranteed effective site operations by arranging daily procedures and staffing schedule based on weather, anticipated volume, and employee requests. Provided sailing instruction. Oversaw upkeep and repair of fleet of 30+ craft.

Boston, Ma, Us

• Gathered financial statements from each of the nine companies in Sigma Prime’s current portfolio. Produced a distilled summary on each for the partners’ analysis that included the firm’s funding history and future plans.• Attended meetings in person and over the phone with dozens of potential engagements in the software, analytics, and high-tech fields. Offered my thoughts to the partners afterwards.• Researched the current cohort at several local incubators and reached out to the most intriguing companies. Spent the last week of the internship alongside a mentor at one of these incubators.• Produced content for website redesign including video interviews with partners. Worked on a strategy to increase Sigma Prime’s local and online social media presence.

Bachelor Of Science (B.Sc.), Applied Mathematics - Economics, Mathematical Finance Track

Web Development

Education record

Data Analytics