Tim Hardy Email & Phone Number

Gold Coast, Queensland, Australia

- Manage 25 permanent part-time/casual and seasonal Steward and Stewardesses.- Operations leader for 4 Superyachts between Brisbane and the Gold Coast.- Induction, Training and Development of team.- Budgets and expenditure focused. - Business and people focused leader with continuous improvement of personal and professional career.

Brisbane, Queensland, Australia

- Manager of 4 superyacht vessels between Gold Coast & Brisbane- Team Leader of 30 Steward & Stewardess across Gold Coast & Brisbane- Training, development and coaching of team; aiming to achieve and excel in company values and practices- Budget, P&L, COGS, Menu development of onboard products-Overall, experienced hospitality leader with passion for continuous development and getting the best out of teams I lead.

Brisbane, Queensland, Australia

• Head of Operations- Brisbane Managed 15 staff from various departments, including Stewards, Marine Crew, Cleaning and Maintenance.• 94% minimum result on audits relating to maintenance, cleanliness, provisions and vessel readiness• Drove wage cost decrease by 2% in initial 18 months of employment• Authored 8 new policies, procedures and processes, relating to guest experience, RSA, conflict resolution and WH & S• Staff retention of 89% or over one year of employment•… Show more • Head of Operations- Brisbane Managed 15 staff from various departments, including Stewards, Marine Crew, Cleaning and Maintenance.• 94% minimum result on audits relating to maintenance, cleanliness, provisions and vessel readiness• Drove wage cost decrease by 2% in initial 18 months of employment• Authored 8 new policies, procedures and processes, relating to guest experience, RSA, conflict resolution and WH & S• Staff retention of 89% or over one year of employment• Comparatively, the Gold Coast base is 74% or 6 months.• Induction, training, professional growth oversight.• Walk and talk program" introduced to create openness and inclusivity.• Deputy, EmploymentHero, Microsoft Word/Excel/Powerpoint proficient, Sabre Show less

Brisbane, Queensland, Australia

• Leadership of 40 staff ranging from Chefs, Kitchen Hands, Food Runners, and Supervisors• Defining and communicating clear targets and objectives to team members• Meal Delivery KPI's averaged 86% • Kitchen and Meal preparedness averaged 82%• Oversight of WH&S, policies, procedures, processes• Kronos, EmploymentHero, Deputy program expertise.• Budget control for provisions and staffing over time. Under budget 91% of shifts managed.• Professional development of… Show more • Leadership of 40 staff ranging from Chefs, Kitchen Hands, Food Runners, and Supervisors• Defining and communicating clear targets and objectives to team members• Meal Delivery KPI's averaged 86% • Kitchen and Meal preparedness averaged 82%• Oversight of WH&S, policies, procedures, processes• Kronos, EmploymentHero, Deputy program expertise.• Budget control for provisions and staffing over time. Under budget 91% of shifts managed.• Professional development of subordinates, leading to staff retention of 82% or 2 years of service. Show less

Brisbane, Queensland, Australia

Led and managed teams ranging from 6 to 17 members, ensuring the delivery of exceptional servicestandards• Pre-flight briefings on WH&S, workplace expectations, emergency procedures.• On-time Performance of departures 87%.• On-time Performance of arrivals 81%.• Staff retention of 8 years over Brisbane base of 110 staff.• Customer satisfaction results of 82% on flights supervised• Jet operations of 360 passengers.• Problem-solving. Incorrect meal loading, dietary… Show more Led and managed teams ranging from 6 to 17 members, ensuring the delivery of exceptional servicestandards• Pre-flight briefings on WH&S, workplace expectations, emergency procedures.• On-time Performance of departures 87%.• On-time Performance of arrivals 81%.• Staff retention of 8 years over Brisbane base of 110 staff.• Customer satisfaction results of 82% on flights supervised• Jet operations of 360 passengers.• Problem-solving. Incorrect meal loading, dietary meals not be catered, incorrect seating for families, priority guest misinformation for onward bookings. Show less

Brisbane, Queensland, Australia

Sydney, New South Wales, Australia

Brisbane, Australia

- Frontline contact for all our VIP, CIP passengers and ensured smooth experience for these passengers from Check-in to on-board the aircraft.- A driven passion for our VIP & CIP passengers with a promotion to First Host/ Concierge after 9months of employment. - Built a high level of rapport with colleagues from different departments including Lounges, Departures and Management allowing me to build a strong basis of resources and utilise them in difficult circumstances (i.e. delays… Show more - Frontline contact for all our VIP, CIP passengers and ensured smooth experience for these passengers from Check-in to on-board the aircraft.- A driven passion for our VIP & CIP passengers with a promotion to First Host/ Concierge after 9months of employment. - Built a high level of rapport with colleagues from different departments including Lounges, Departures and Management allowing me to build a strong basis of resources and utilise them in difficult circumstances (i.e. delays, service recovery.)- Maintained a friendly, positive attitude when dealing with distressed passengers.- Checked-in passengers as well as arrived, unloaded and departed aircraft.- Built long-term relationships with first-time and repeat customers.- Served as the main liaison between customers, management and flight attendants.- Provided an elevated customer experience to generate a loyal clientele. Show less

Mt Gravatt

- Handled high volumes of money resulting in high levels of honesty and trust amongst staff- Maintained friendly and professional customer interactions- Developed and maintained relationships with new and return customers- Recommended loan approvals and denials based on customer loan application reviews- Originated, reviewed, processed, closed and maintained customer accounts.

Diploma Of Education, Human Resources Management And Services, Compliant

Diploma Of Education, Customer Experience, Compliant

Certificate Iv, Leadership And Management

Education record

Activities and Societies: Debate Team, Volunteer experience at many local community functions as waiter. Middle-High School Studies