Director, Technology Support Services
Evanston, Il, Us
Providing vision and direction for service desk, desktop support, endpoint security, telecommunications, networking, and IT communications. Working in partnership with IT leadership at various schools and units within university to establish and maintain alignment and standardization of support processes. Leading team of 36 members responsible for provisioning and delivering high quality services to university community of faculty, staff, and students. Overseeing capital and operational budget planning, project management, employee engagement and development, brand management, vendor management, contract negotiation, metrics reporting, incident response, and service request fulfillment.