Risk Assurance Consultant
Birmingham, United Kingdom
I provided direct, day to day support to the General Insurance (GI) management team in identifying, managing, controlling and recording risks and issues that could lead to financial loss or reputational damage as part of the operational assurance framework. In addition I managed remediations across home, lifestyle and pet insurance ensuring that issues impacting customers were resolved quickly, in line with FCA guidance and that measures/controls were put in place to prevent future occurrences.… Show more I provided direct, day to day support to the General Insurance (GI) management team in identifying, managing, controlling and recording risks and issues that could lead to financial loss or reputational damage as part of the operational assurance framework. In addition I managed remediations across home, lifestyle and pet insurance ensuring that issues impacting customers were resolved quickly, in line with FCA guidance and that measures/controls were put in place to prevent future occurrences. I took a lead role in managing the incidents impacting pet insurance, coordinating stakeholders across the business to provide tactical and strategic fixes Show less