PROFESSIONAL PROFILEI am a problem solver who is passionate about having a positive influence on the overall customer experience, which directly impacts sales and revenue for a company. I have over 20 years' experience leading multiple customer focused teams in Customer Success Management, Product Management and Accounts Receivable Management in both SaaS and non-SaaS business models. I excel at building strong partnerships with my customers and am proud to say I learn something new every day by partnering with my internal teams; growing strategic initiatives to increase a companies’ revenue generating abilities while striving to also meet the critical needs of my customer. PERSONAL STRENGTHSMy passion for helping others succeed is my focus I excel in a diverse work environment; able to work in multiple business industries seamlessly; thriving on developing and leading strong teams utilizing my skills of motivation, training, strategic planning, analytical and critical thinking as well as strong written and verbal Communications.PROFESSIONAL ACCOMPLISHMENTSWon Corporate EVA (Economic Value Add) Award for reducing acquired companies $2.5M over 120 A/R to under $200K in less than a year. Created and Maintain partnership with Sales, Customer Management, Product Management, System Administrators, Finance and Contracts in order to better meet client needs through detailed dispute resolutions which directly led to reduced DSO and better NPS Scores overall from our customers. Created and Maintained “In-House” Bad Debt and 3rd party processes for company as well as facilitated large customer projects ultimately enhancing customer service and customer access rates.