Engle Martin & Associates specializes in commercial loss adjusting and claims management services. The privately-held firm provides quality claims services to clients nationwide. Founded in 1997, Engle Martin's core services include: Middle Market Property Adjusting, Casualty Adjusting, Large & Complex Loss Adjusting, Appraisal & Umpire Services, Specialty Marine & Transportation Adjusting, Specialty Audit Services, and TPA/Claims Management.

Directed all aspects of company’s United States based credit and collection functions. Teams included 5 US-based Collection Teams, Cash Applications, National Accounts, Web-Billing, and Dispute Management. Team averaged between 175-200 personnel. $7.4M annual budget, consistently identifying areas for cost savings and reduced spend. Supported international collection teams in China, Mexico, Italy, Germany and Poland via direct team building, best practice sharing, etc. •Recruited, hired and helped train Directors and Managers to oversee all aspects of the collection and cash application processes after complete overall of collection structure and workflow, leading to faster collections, lowered DSO and increased cash flow. •Overhauled cash application process, driving a higher rate of automation through optical character recognition tools, implementing additional customer payment streams, accelerating payment exception handling and increasing cash application hit rate to 93%.•Launched a robust dispute process and handling procedures for collection teams, improving customer satisfaction and reducing past-due AR. •Organized and hosted annual collection summit meeting, championing synergy, best practice and collaboration among collection teams. •Performed extensive customer site visits, driving renewed customer confidence and goodwill, resulting in payment of large multi-million customer past-due AR balances. Major Achievements:•Guided $2.6B in annual cash receipts, positively influencing net working capital and business cash flow. •Led $78M reduction in >90 day past-due balances over 3-year period. •Attained 27-day reduction in DSO over a 33-month period (Dec 14-Sept 17).•Realized record achievement in net working capital (percent of revenue), $208.6M gain in 3.5 years. •Exceeded business cash flow targets; 169.8% to plan in FY15, $402.7M.•Supported EBIT of 108% to plan in FY17, $414M, by reducing bad debt write-offs to less than half of 1%.

Led and directed First Party commercial and consumer programs through oversight of 300 FTE via three call centers. Interfaced with key Fortune 1000 clients (i.e. Toyota Financial, GE Capital Finance, Xerox, Caterpillar Financial, Transunion, Xcel Energy, Bank of America, DHL, Office Depot, Wells Fargo, Sprint / Nextel, Cigna, Blue Cross Blue Shield, AT&T). Carried average monthly AR balance of $750M. Supported Manila, Philippines location through account management, dialer best practice and call audits.•Managed multiple dialer programs that increased both customer call volumes and collections. •Drove operational activities that centered on driving quality calls, enhanced negotiation, payment options, customer education on invoicing, contract interpretation, right party contacts, average handle time, etc.Major Achievements:•Collected $500M+ per month in lockbox dollars for client partners. •Exceeded projected annual 2008 revenue target; $1.5M vs. forecasted $360K by partnering with sales. •Implemented aggressive employee training, encompassing collection strategy, customer system training, leadership development, lunch and learns, etc. •Launched 1st-Party collection process for Xerox, Caterpillar Financial and GE Capital Finance, resulting in $1.5M in revenue by year two.•Reduced turnover 73% during 1st fifteen months of employment by enhanced interviewing, inclusive management style, background checks, team building, and implementing retention incentives.

Spearheaded collection oversight for National Accounts through leading a staff of thirty-two senior collectors. Collected upwards of $200M in monthly AR. Initiated over 400 customer site visits that required joint and independent decision-making abilities, at the same time utilizing creative and practical problem-solving skills, driving down DSO.•Built out four remote collection teams; properly aligning with company’s distribution facilities and call centers. •Established budgets, credit and collection policies and procedures that resulted in improved customer relationships, increased cash flow, improved operating margins and reduced costs. •Partnered with all applicable VWR departments to provide the required direction, standard operating procedures and dispute resolution tools required to bring stability to the entire order to cash process.Major Achievements:•Served as Project Manager for Oracle Financials implementation (evaluation, rollout, and training).•Directed A/R projects that resulted in cash collected and reduced bad debt, allowing $72M in monthly cash flow to the bottom line. •Reduced National Accounts DSO from 58 days (Dec-99) to 34 (Dec-01), 27 (May-04). •Authored article for internal sales magazine: “The Credit Department’s Role in Helping to Generate Sales”.