Chief Customer Officer
Current
Jan 2023 - Present
AeroLeads people directory · profile
Tim H. Email & Phone Number
Freeform: Chief Customer Officer at RDI Corp | Driving CX improvement through process innovation and data analytics
at
RDI Corporation
1 work email found
@rdicorp.com
1 phone found area 513
LinkedIn matched
✓ Verified Jun 2026
4 data sources
Profile completeness 100%
Current company
Role
Freeform: Chief Customer Officer at RDI Corp | Driving CX improvement through process innovation and data analytics
Location
Cincinnati Metropolitan Area, United States, United States
Who is Tim H.? Overview
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Quick answer
Tim H. is listed as Freeform: Chief Customer Officer at RDI Corp | Driving CX improvement through process innovation and data analytics at RDI Corporation, based in Cincinnati Metropolitan Area, United States, United States. AeroLeads shows a work email signal at rdicorp.com, phone signal with area code 513, and a matched LinkedIn profile for Tim H..
Tim H. previously worked as Chief Customer Officer at Rdi Corporation and SVP Client Services at Rdi Corporation. Tim H. holds Bachelor'S Degree, Business Management from Southern Connecticut State University.
Company email context
Email format at RDI Corporation
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*@rdicorp.com
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Profile bio
About Tim H.
As the Chief Customer Officer at RDI Corporation, I lead the strategic vision and execution of customer-centric solutions for 30+ client programs across various industry verticals. With 15+ years of experience in customer experience (CX) leadership and innovation, I have a proven track record of delivering improved customer satisfaction, increased sales, and operational efficiency through data analytics, technology, and process improvement.I am a certified Lean Six Sigma Black Belt, NPS analytics, and Lean Management, with a passion for solving complex customer and agent challenges. I have built and developed a team of eight Client Service Directors who excel in client relations, communication, and data analytics as a service. I also leverage my expertise in AI, CRM, IVR, and speech analytics to provide CX improvement initiatives, new client onboarding, and sales revenue generation ideas for major brands. My goal is to create value for our clients and their customers by delivering innovative and impactful solutions that enhance loyalty, retention, and growth.
Listed skills include Retail, Management, Customer Service, Strategic Planning, and 38 others.
Current workplace
Tim H.'s current company
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9 roles · 23 years
Tim H. work experience
A career timeline built from the work history available for this profile.
Svp Client Services
Solving for our Client's customer in three pillars- Client Relations and Communication- Data Analytics as a Service (Speech, BI, Qualitative and Quotative)- Process Improvement via Lean Six Sigma methods
Aug 2021 - Feb 2023
Vice President Of Client Services
- Built a team of Client Services Leaders engaging with 30+ client programs
- Developed team of 8 Client Service Directors in process improvement methods, specifically Lean Six Sigma
- Provide CX Improvement initiatives to Client programs through data insights, speech analytics, new client on-boarding and sales revenue generation ideas in multiple Industry Verticals across major brands
Dec 2018 - Sep 2021
Vice President Of Guest Services
- Leader of 100+ Guest Services team in a fast pace strong growth organization.
- Delivered department service levels improvement with 20% budget savings in a single year
- Engaged organization in CX initiative support improvement in NPS score above 73%
- Developed leadership team around process improvement strategies specifc toward Lean Mangement and data drive decision making
Jan 2018 - Dec 2018
Vice-President Omni Channel Selling And Service
- Leader of multiple contact center teams with over 1,000 agents
- 10% improvement in Customer Satisfaction and 15% productivity improvement by revamping outdated coaching and agent development programs to a formalized structure of behavior based coaching, culture of recognition, and.
- Drove 15%, $20 million, in sales increase with only 8% increased traffic implementing intelligent call routing technology and new CRM desktop sales application
- Expanded Agent Development group solving for stronger, consistent communication and consolidated coaching/training strategies for all Retail and Credit customer service call center agents
- Present annually to Macy’s Big Ticket National Sales meeting (300 attendees) data oriented solutions, with clear actionable goals to improve comp sales growth 5% and Net Promoter Score from 65 to 70
- Utilizing business intelligence tools/data, improved upstream processes in the customer experience to decrease inquiry rates 30% and reduce expensive customer accommodations by $2 million
Mar 2013 - Mar 2017
Vice-President Home Direct Sales And Furniture/Bedding Customer Service
Macy'S
- Redefined Selling in the Call Center
- Restructured, aligned, and developed sales team leaders to coach on sales specific conversations vs. service based questions driving sales $50 million to $140 million over 3 years
- Solve for inefficient sales tools with new desktop application increasing close rates from 15% to 25%
- Improved low average order sales 30% with accessory/upsell push based alerts
- Solved for low Email collection challenges leading and collaborating with cross functional teams to reach 3 million incremental emails per year and $200MM incremental sales
- 2012 Merchant of the Year in Macy’s Best of the Best Awards
2011 - 2012
~1 yr
Vice-President Furniture And Bedding Customer Service
Macy'S
- Built a World Class Customer Service Operation
- Drafted, presented and executed World Class Service vision and strategy plan for service, delivery, merchant and store teams in Macy’s Big Ticket sales. Results showed Customer Satisfaction improvements from 55 to 85.
- Improved severely antiquated and manual processes to reduction non-phone volume 25%, per year
- Leveraged technology to deploy case based reasoning desktop driving 30% improvement in productivity
- Dramatically improved exception based decisioning, policy exceptions, via automated tools that lowered CEO escalation complaints 30% and reductions accommodation expense $1 million
- 2011 Annual Make Magic Award for Customer Engagement
2008 - 2011
~3 yrs
Vice-President Credit Granting And Fraud Prevention
Macy'S
2006 - 2008
~2 yrs
Managing Director Customer Service
Macy'S
2003 - 2006
~3 yrs
2 education records
Tim H. education
Bachelor'S Degree, Business Management
Southern Connecticut State University
Certificate, Business Analytics
The Wharton School
FAQ
Frequently asked questions about Tim H.
Quick answers generated from the profile data available on this page.
What company does Tim H. work for?
Tim H. works for RDI Corporation.
What is Tim H.'s role at RDI Corporation?
Tim H. is listed as Freeform: Chief Customer Officer at RDI Corp | Driving CX improvement through process innovation and data analytics at RDI Corporation.
What is Tim H.'s email address?
AeroLeads has found 1 work email signal at @rdicorp.com for Tim H. at RDI Corporation.
What is Tim H.'s phone number?
AeroLeads has found 1 phone signal(s) with area code 513 for Tim H. at RDI Corporation.
Where is Tim H. based?
Tim H. is based in Cincinnati Metropolitan Area, United States, United States while working with RDI Corporation.
What companies has Tim H. worked for?
Tim H. has worked for Rdi Corporation, Living Spaces Furniture, and Macy'S.
How can I contact Tim H.?
You can use AeroLeads to view verified contact signals for Tim H. at RDI Corporation, including work email, phone, and LinkedIn data when available.
What schools did Tim H. attend?
Tim H. holds Bachelor'S Degree, Business Management from Southern Connecticut State University.
What skills is Tim H. known for?
Tim H. is listed with skills including Retail, Management, Customer Service, Strategic Planning, Leadership, Customer Satisfaction, Team Building, and Cross Functional Team Leadership.
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