DemandSkill is transforming B2B demand generation through its innovative use of AI. With DemandSkill, businesses can gain a deeper understanding of buyer behavior, market trends, segmentation, and intelligence, leading to more informed and effective lead targeting. By staying ahead of the curve in lead generation, companies that use DemandSkill are positioned to win more business and stay ahead of their competition. Upgrade your demand generation strategy and drive growth for your business with DemandSkill.

As Manager of the Customer Success Department my responsibilities include:•Accomplishes customer service HR objectives by recruiting, selecting, orienting, training, and coaching employees. Effectively communicate job expectations; monitoring and reviewing job contributions; enforcing policies and procedures.•Achieves customer service objectives by contributing customer service KPI’s and recommendations for improvements to senior mgmt.; implementing quality and customer-service standards; problem solving; identify system improvements and implementing change.•Determines customer service standards by conducting surveys; benchmarking best practices and analyzing metrics.•Improves customer service quality results by studying, evaluating, and re-designing processes; monitoring and analyzing results; implementing changes.•Maximizes customer operational performance by providing help desk resources and product support; resolving problems.•Updates job knowledge by participating with on-going educational opportunities; white papers and webinars.

* Internal and client facing resource for data accounts.* Creation and design of program review presentations with meaningful recommendations to stakeholders.*Quality Assurance on deliverables* Responsible for assessing potential deals.* Assist VP of Demand Generation in managing and reporting on daily output and quality of the TI affiliate partner network and identifying and onboarding new data partners.*Assist in designing new data offerings that resonate with client base.

Contract employee providing.* Analysis of inbound sales leads, web click thru's and backlog of order requests* Presenting and advising on inbound sales strategy* Implementing and training Business Development team on MS Dynamics.

**Presales engineer for Enterprise sales team supporting Fortune 500 customers. Supported Account Executives and Implementation Managers with analysis of customer's project requirements and recommendations of solutions architecture.**Assisted AE's from soup to nuts with proposal creations, client presentations, client metrics/reports, client training and demo of products.**Develop monthly dashboards utilizing SQL Server, SPSS and Tableau data visualization software.**Subject matter expert for the Ci Technology Database advising both sales and customers.**Designed processes to track and monitor projects/requests through MS Dynamics CRM and relate it back to departmental KPI metrics.

**Relationship bridge between the Account Executive and the customer in a post sales role for Fortune 500 companies. Maintained the daily relationship with clients to assist in identifying key marketing initiatives, segmentation of market and the tracking of technology trends using the CI technology database.**Sales support in both a pre and post sales role identifying key business opportunities with client organizations as well as areas of risk.**Provided both virtual and on-site training seminars to client base and potential customers on Harte-Hank products.