Tim Herode Email & Phone Number

Meridian, Id, Us

United States

United States

• Develops and executes operational policies, guidelines, and growth directives thatalign with the organization's Christian mission and values• Developed and oversees HR processes, including recruitment, training, andevaluation, with a focus on cultivating a positive and productive work culture• Liaise with department heads and develops financial plans and ensures company-wide compliance, while upholding ethical principles• Developed and Oversees accounting functions, revenue, billing systems, and margins, whileensuring that financial practices align with ethical principles and sound businesspractices• Developed and implemented budgeting and reporting systems for monthly review withSenior Executive• Manages procurement and resource allocation, ensuring that purchases andpartnerships align with the organization's values and mission• Oversee IT infrastructure, communication efficiency, and data security, with afocus on protecting sensitive information and adhering to ethical principles andregulatory requirements• Lead departments and operations of the company with integrity and leadershipprinciples• Guide, direct and evaluate the work of management and executive teammembers, while promoting a culture of accountability, personal growth andexcellence• Monitors and controls costs for multiple projects, while maintaining ethicalstandards• Leverages company output to improve ranking in the competitive field• Tackles unforeseen issues and troubleshoot problems with a strategic andsolution-focused approach• Represents the company for external and internal events with a professionaldemeanor• Monitors the competitive landscape and attend industry events to stay ahead,while keeping abreast of leadership and management trends• Identifies, trains, and develops leaders within the company who share theorganization's values and are committed to upholding them

Boise, Idaho, United States

Used Discretion and Independent Judgement to handle matters of great significance toFishers. Managed and assisted in resolving customer issues along with mentoring and guiding customer support representatives. Familiar with unified communications, enterprise storage, virtualization, and server and email technologies. Worked with client base of SMB's ranging from 2-100 employees in Treasure Valley area of Idaho. Embraced and exemplified company mission, vision and culture. Job Responsibilities:• Managed 60-70 base of UIT client’s relationships as TAM• Responded to Client requests in 24 hours or less.• Scheduled, plan and execute BTR’s (Business Technology Reviews)• Steadily improved the BTR process and execution• Brought all new client opportunities to Project Committee.• Brought all client project configurations to the Projects Committee.• Assisted in process development for TAM team.• Engaged with Service and Projects to improve execution of IT Services

San Francisco, California

Partnered with our Senior Engineers and our Onsite Field Engineers to:• Established the overall IT strategy and 2-year technology plan (including budget) for our clients. Formally presented this to C-level executives and other IT contacts at our client sites.• Learned and became familiar with clients’ industry-specific IT requirements and unique technology needs. Communicated this information to the other members of our team.• Developed innovative IT initiatives and projects to foster the growth goals and desired work environment of our clients.• Built project plans, including detailed scopes of work, hardware/software options, and budget requirements. Presented this to the client to gain approval – there was a sales aspect to this position.• Communicated project progress to the client on a regular basis and ensured the client receives project completion updates.• Analyzed and reviewed Network Assessments and Security Audit reports to identify clients’ business risks in relation to technology. Develop solutions to minimize these risks. Presented this information to clients during in-person Technical Business Review meetings.• Illustrated the importance and benefits of IT standardization and well-established IT processes and procedures.• Identified emerging technologies that would benefit our clients’ future business needs from an IT perspective. Tailored the findings and presented the information at in-person Technical Business Review meetings.Client Relationships and Customer Service• Managed 13 client accounts and fostered a positive relationship with each.• Ensured clients were very satisfied with Parachute’s services by meeting with and speaking to clients and analyzing survey results.• Handled and resolved client issues and escalations with a great deal of patience, respect, professionalism, and written follow-up.

Oakley, Ca

Essential Functions and Duties: • Provided IT Managed Services and IT Business Consultation to the Bay Area including Southern California region.• Successfully managed and completed multi-location network upgrades and implemented new technologies to growing businesses.• Managed procurement of all IT hardware• Managed MDM Software and vendors while decreasing expenditures by nearly $10,00 per year.• Provided training, tools, and tips to IT customers as necessary and appropriate to avoid recurring issues • Managed POS system• Worked with multiple clients providing technical support to various OS systems and network platforms.• Proactively worked with customers to address IT issues and service requests, gathering all information necessary – owning and overseeing the issue until it is resolved • Implemented and managed O365 Business Premium along with data backups via cloud services.• Worked with multiple software vendors on various applications to better serve customers and increase efficiency.

Livermore, Ca

• Provided high-level technical support, project management, desktops, mobile device support, remote job sites network configuration, and laptops, VeloCloud routers, switches, and network cabling to over 500 users including executives, and resolves hardware and software issues.• Worked alongside the team on regional and corporate projects including managing security for video and campus access. Supports executive management with desktop and mobile support including executing complex client projects.• Oversaw regional technology and implementation of corporate standards. Worked with local vendors on large projects to oversee technical upgrades and new installations.• Managed infrastructure projects and coordinated efforts with corporate staff to oversee and complete.

• Network installation and maintenance in compliance with set guidelines, provided high-level technical support to over 180 users, and resolved hardware and software issues.• Headed network communication and improvements including cable installations; performed telecom services and mobile support, and competently maintained Cisco switches.• Collaborated with executive management in completing complex client projects; handled new user accounts while implementing security protocols and standards.• Installs, replaces and manages, laptops, desktops, printers and other peripherals; coordinated equipment purchase requests, and performed network upgrades.