• Managed the company’s relationships with resellers in the Florida market seeking as they integrated Synology’s NAS/SAN hardware and services into their clients’ data management solutions.• Consulted on builds, provided quotations, and accompanied resellers on virtual meetings as a subject matter expert for our products and services.

• Used email and phone to reach business prospects who expressed an interest Microsoft 365 or Power Platform platforms.• Exceeded productivity and sales goals through effective time management and keeping my customers’ needs first in my decision-making.• Selected to participate in multiple pilots for my performance and problem-solving skills.• Conducted team role-plays and best-practice discussions.• Consistently encouraged and coached peers on outreach methodology, customer conversations and product knowledge.

• Opened new store and provided training for Microsoft’s Pentagon City (Virginia) location.• Trained approximately sixty new employees on culture, best sales practices, and product and service presentation.• Provided ongoing training for new products and newly hired employees.• Collaborated on facilities and event planning with other stores for seasonal hiring. • Serviced customers by resolving hardware and software issues, advising them on new purchases, or conducting one-to-one or one-to-many trainings.• Generated customer sales and delivered outstanding service experiences on a consistent basis. • I left Microsoft, then returned to store as a Service Advisor, where I serviced small business and individual Windows devices for individuals and small businesses. I also provided training to employees and clients on leveraging our technologies.

Re-created and then taught a three-day public speaking course for District employees seeking to advance in their roles.

• Successfully promoted, planned, coordinated and branded a series of continuing medical education events for DOD healthcare professionals at a lower cost and with greater efficiency than previously achieved.• Spearheaded our team’s utilization of Adobe Connect technology in order to make the training available to a worldwide audience.• Improved our team's efficiency and the students' experience by providing on-site technical support for the contract training team’s instructor-led events and/or presentations. • Managed or supported simultaneous training projects and events through planning and and developing resources and relationships inside and outside of our organization.• Position of Trust” Security Clearance since September 2013

• Drove results on the sales floor by providing exceptional customer service experiences to consumer and business customers.• Supported my sales team through exceptional product knowledge, awareness of company and store systems and processes, and sales experience.• Achieved and maintained top quartile performance in a five store market while supporting the new-hire efforts of that entire market. • Mentored new or struggling Experts in the market on the expectations performance of their role.• Facilitated one-on-one initial week of training for new managers in our market, and collaborated and their leadership-specific training prior to their moving into their roles.• Executed weekend training experiences for new employees (500+ over a two year period). • Handled classes as large as 80 while leading a mentor team of as many as fifteen• Delivered or supervised the delivery of all content.

• Developed a team of eight “personal shopping” Specialists within the existing sales team • Achieved exceptional sales results: 2nd in store in total revenue while achieving all loyalty metric standards (FY2009), Fifth (FY2010) • Selected as part of the “new store opening” (NSO) team for Greensboro, NC location (April 2009)• Selected and trained as a market facilitator of corporate training material (2009) • Re-built the in-store mentor program.• Administered in-store training process for all new employees. • Successfully trained two market training facilitators.

• Learned how to use Lominger tools in a development environment • Participated in all aspects the retail store hiring process as part of seven-member management team, including scheduling and conducted behavior-based interviews, conducting hiring events, and managing candidate follow-up communication.

- Managed business relationship between Apple Store and business clientele in the SMB space.- Identified customer needs, and then proposed quotations and closed sales for technology solutions that addressed those needs.- Maintained relationship with Apple's small business consultant community. Increased store revenue by serving as hardware source for their clients.

- Sold property and casualty insurance products to an existing book of product liability clients.

• Became a leading producer in a life insurance agency marketing and selling individual term insurance policies in a call-center environment. • Consistently a top-three performer in commissions-generated and ratio of applications written to policies delivered.

• Opened a satellite office in northern Virginia for one of the top three agencies in Virginia.• Sold property & casualty insurance products to new and existing bank customers.• Performed customer service and account management responsibilities for existing clients utilizing existing CRM platforms for both the agency and the companies we represented.