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@mc.duke.edu
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3 phones found area 919
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Tim Hicks is listed as Senior IT Technical Analyst, Leadership in the Development of Best Practices and SOPs for Enterprise Technology Support at Duke Clinical Research Institute, a company with 933 employees, based in Raleigh, North Carolina, United States. AeroLeads shows a work email signal at mc.duke.edu, phone signal with area code 919, and a matched LinkedIn profile for Tim Hicks.
Tim Hicks previously worked as IT Analyst at Duke Clinical Research Institute and Technical Service Manager at Arcatech Systems. Tim Hicks holds Ba, Liberal Arts from University Of Rhode Island.
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AeroLeads found 1 current-domain work email signal for Tim Hicks. Compare company email patterns before reaching out.
I am an accomplished ITIL Certified Senior IT Technical Analyst with more than 20 years of experience supporting enterprise clients in diverse industry settings. As an expert in root cause analysis, I have the proven ability to quickly and accurately resolve a broad range of customer issues while maintaining consistent application performance. Among many signature accomplishments, I oversaw the cloud migration of Duke Clinical Research Institute PACS imaging systems to a new data center ahead of schedule and with no data loss or impact to the business. As acknowledged technical leader in creating automated processes and procedures that optimize application delivery, medical image management, and the delivery of support services, I always meet SLA requirements. I have been selected by management to manage staff engaged in critical enterprise software upgrades and migrations. My contribution includes training and mentoring new hires and more junior support staff to accelerate their career development.
Listed skills include Integration, Vendor Management, Troubleshooting, Customer Satisfaction, and 47 others.
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2400 Pratt Street Durham
Create and maintain all medical imaging systems for DCRI Imaging, from PACS (Picture Archiving) systems to desktop solutions. Develop custom image architecture from the submitting sites to the analysis stations. Design and implement all systems process steps and ensure integration with the DCRI environment. Oversee protected health information, HIPAA.
Oversaw a six-person technical services team, service costs, and vendors. Built the field service capability in a period of growth and managed the customer service problem tracking and reporting system. Engaged directly with a national customers base, often going on-site for installations and handling customer service problems. Accomplishments:Researched.
Designed product specs and located and engaged suppliers. Drove quality, inventory control, and fabrication of products while building and maintaining a best in class e-commerce site.Accomplishments:Built a thriving business with a low rate of product return and strong customer satisfaction ratings.
Assessed customer needs and designed the EMC storage product as an integrated solution. Collaborated with the sales team and internal resources for scheduling and implementing EMC solutions. Accomplishments:Achieved strong customer satisfaction ratings for high quality and on-time project installation of storage area network systems.Drove revenue growth.
System design, product training, system implementation planning.
Other employees you can reach at dcri.org. View company contacts for 933 employees →
Curtis Campbell
Colleague at Duke Clinical Research InstituteDurham, North Carolina, United States, United States
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Felecia Cathcart
Colleague at Duke Clinical Research InstituteUnited States, United States
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Lori Betz
Colleague at Duke Clinical Research InstituteDurham, North Carolina, United States, United States
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Nina Hines
Colleague at Duke Clinical Research InstituteDurham, North Carolina, United States, United States
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Claudia Burke
Colleague at Duke Clinical Research InstituteCary, North Carolina, United States, United States
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Ann Lawrence Holmes
Colleague at Duke Clinical Research InstituteDurham, North Carolina, United States, United States
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Mindy Jacobs
Colleague at Duke Clinical Research InstituteRaleigh-Durham-Chapel Hill Area, United States
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S Starr
Colleague at Duke Clinical Research InstituteDurham, North Carolina, United States, United States
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Aaron Uhlenberg
Colleague at Duke Clinical Research InstituteRaleigh-Durham-Chapel Hill Area, United States
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Nilda Itchon-Ramos
Colleague at Duke Clinical Research InstituteDurham, North Carolina, United States, United States
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Quick answers generated from the profile data available on this page.
Tim Hicks works for Duke Clinical Research Institute.
Tim Hicks is listed as Senior IT Technical Analyst, Leadership in the Development of Best Practices and SOPs for Enterprise Technology Support at Duke Clinical Research Institute.
AeroLeads has found 1 work email signal at @mc.duke.edu for Tim Hicks at Duke Clinical Research Institute.
AeroLeads has found 3 phone signal(s) with area code 919 for Tim Hicks at Duke Clinical Research Institute.
Tim Hicks is based in Raleigh, North Carolina, United States while working with Duke Clinical Research Institute.
Tim Hicks has worked for Duke Clinical Research Institute, Arcatech Systems, Ko-Tonics, Emc, and Compaq Computer / Digital Equipment.
Tim Hicks's colleagues at Duke Clinical Research Institute include Curtis Campbell, Felecia Cathcart, Lori Betz, Nina Hines, and Claudia Burke.
You can use AeroLeads to view verified contact signals for Tim Hicks at Duke Clinical Research Institute, including work email, phone, and LinkedIn data when available.
Tim Hicks holds Ba, Liberal Arts from University Of Rhode Island.
Tim Hicks is listed with skills including Integration, Vendor Management, Troubleshooting, Customer Satisfaction, Process Improvement, Managed Services, Technical Support, and Leadership.
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