Tim Hilster Email & Phone Number

Butler County, Pennsylvania, United States

Our Warming Center provides support to the homeless community by providing short-term emergency shelter that operates during the winter months.

Western Pennsylvania

Assisting individuals with persistent psychiatric disorders find their pathways to a productive lifestyle.

Pennsylvania, United States

Certified

United States

Greater Pittsburgh Region

Greater Pittsburgh Area

Researches online public records and abstracts titles to collect data for title commitments and property reports.Compiles full search data and produces title commitments and various report products.Manages customers’ pipelines to ensure service levels are being maintained.Communicates with clients regarding product and service inquiries and problem.

Seven Fields, PA

Reviews closed automobile loan documentation for accuracy Insures that auto loan requirements and stipulations have been met by the dealer and customerFunds loans and/or communicates with dealers and customers to obtain further information, documentation, and corrections to loan documents

Greater Pittsburgh Area

Searches on-line public land records and prepares title reports and commitments.

Western PA

Facilitates mortgage document signings according to lender instructions and requirements.

Greater Pittsburgh Area

Searches public records and abstracts titles to determine ownership of easements and right of ways in relationship to existing and proposed oil and gas pipelines.Copies and summarizes recorded documents such as deeds, leases, tax maps, estate files, and wills.Compiles full search data and produces title reports and supplemental statements of title.Reviews.

Greater Pittsburgh Area

Ensure an excellent customer experienceP&L maintenance and forecastingMarketing, sales, and competitor analysisInventory management and merchandisingCash management, processing deposits and loansStaff development and team buildingScheduling staff for multiple departmentsRecruiting and hiringVendor management

Pittsburgh, PA

Nationwide

Providing customer service and client experience consulting to a nationwide leader in title insurance, real estate settlements, and valuation services.

Pittsburgh, PA

Analyze service and quality data for multiple real estate products. Confirm that service levels meet with client base service level expectation.Developed vendor scorecard format to ensure that the scoring system in place was fair and equitable to all providers.Collaborate with executive management to analyze business processes, review scorecard results.

Greater Pittsburgh Area

Developed a turnaround-focused client relations strategy program to improve all aspects of the client experience; provided a single point of contact and escalation; developed methods to maximize effective processes and create greater levels of synergy between the client and internal NREIS staff.Interfaced directly with clients to understand client needs.

Greater Pittsburgh Area

Facilitated key business relationships related to client title operations, brokers and NREIS settlement operations, and mortgage brokers. Developed an effective workstream between client’s management team and NREIS senior management in order to resolve process conflicts, reconcile accounting differences and improve systems.Travelled to client facilities to.

Greater Pittsburgh Area

Facilitated key business relationships related to client title operations and NREIS settlement operations.Oversaw daily real-estate-owned (REO) title commitments, pre-foreclosure reports, and tax certificate workflows. Tracked departmental and employee production to assure excellent client service and satisfaction.Led development of process and production.

Greater Pittsburgh Area

Established a completely new, formal client relations function within NREIS reporting directly to senior management in the operations and marketing departments.Led cross-functional teams to develop streamlined and effective client relationship programs.Developed an innovative “one-stop” customer service approach for all client interface points. Directed.

Greater Pittsburgh Area

Consolidated multiple processes of cross-functional departments and outside vendors into a cohesive commercial operation. Conducted weekly meetings with senior management to review the status of old business, develop action plans for new business acquisition and resolution of all systemic and transactional issues.Interfaced with commercial lenders and.

Greater Pittsburgh Area

Optimized all production processes; monitored incoming order volume and service levels, effected necessary operational staffing adjustments and ensured a match between customer needs and internal capabilities.Provided creative problem resolution for clients and served as a direct contact for escalated matters, acting as the primary liaison between client.

Greater Pittsburgh Area

Served as the sole NREIS on-site representative at First Franklin Mortgage. Met daily with loan processors and mortgage underwriters to review open order status; participated in weekly meetings with First Franklin management and the NREIS vice president of marketing.

Greater Pittsburgh Area

Reviewed real estate appraisals to assure conformance with HSBC and industry standards. Work with appraisers to make the necessary adjustments to meet compliance guidelines.

Greater Pittsburgh Area

Managed all workflows between the NREIS corporate office in Pittsburgh and eight national satellite branches. Assisted with ensuring a seamless client experience and order process pipelines with orders placed with multiple branches. Held weekly calls with branch managers to address resolution matters involving systemic and individual orders. Worked with.

Greater Pittsburgh Area

Provided daily rate lock pricing to mortgage lenders and brokers; adjusted pricing according to market fluctuations.Prepared and delivered loan documents to east coast title companies. Ensured that final closing figures were accurate. Provided assistance to mortgage brokers adjusting pricing.

Greater Pittsburgh Area

Responsible for closing approximately 2,000 mortgages.Travelled throughout western Pennsylvania to manage consumer refinance and purchase loan transactions. Reviewed and explained closing documents to homeowners and coordinated with lenders or brokers to mediate matters related to the loan closing process.

Greater Pittsburgh Area

Optimized all production processes; monitored incoming order volume and service levels, effected necessary operational staffing adjustments and ensured a match between customer needs and internal capabilities.Provided creative problem resolution for clients and served as a direct contact for escalated matters, acting as the primary liaison between client.

Greater Pittsburgh Area

Coordinated timely delivery of title abstracts.Counseled abstractors who could not meet and maintain service levels to improve quality.Monitored and contacted closing attorneys regarding loan closing status. Tracked mortgage recordings and title updates in order for lenders to fund loans.

Greater Pittsburgh Area

Retail sales, inventory control, and seasonal merchandising.