Tim Hofer Email & Phone Number

Atlanta, Ga, Us

Wylie, Texas, Us

Joined this team to manage the technical resources and operations of various departments including, Police Department, Fire Department, Public Works, and Parks and Recreation. This is accomplished by responding to staff questions and problems; maintaining equipment and infrastructure; and providing advancements in software and hardware with a focus on raising the level of customer service. Other duties include supervising staff and responsibility for department wide financial decisions.

Vancouver, British Columbia, Ca

Recruited by this global organization to oversee the expansion of its United States call center. Manage a team of 5 and all vendor contracts to maintain the network infrastructure, servers, physical maintenance of the facility, and security. Responsible for maximizing network availability and accommodating constant growth.  Provide technical support for all employees on site to ensure target metrics and call volumes are maintained. Manage the addition of new client networks and integrate them into our existing network infrastructure without compromising security or uptime. Coordinate all vendors to maintain 104,000 ft2 facility operating 24/7 while keeping operating costs at a minimum. Managing both the physical and data expansion from a staff of 50 employees to over 1000 employees. This includes coordinating with contractors to ensure our growth was accommodated on time and on budget.

Phoenix, Az, Us

Hired by this highly competitive IT consulting firm with 50 employees to maintain networks for multiple small businesses with around 10 employees in the Las Vegas area. Manage file and print servers, Exchange servers and Cisco and SonicWALL firewalls, routers and switches. Work directly with clients to troubleshoot an enormous range of issues and promptly devise and implement quality solutions. Recommend ways to maximize network efficiency and accommodate growth. Additionally provide third-level IT support for large corporations. Save clients thousands of dollars per month by eliminating their need for third-party email and website hosting, increasing their network security exponentially and enabling file and printer sharing in their office. Increased the number of consultations by 20% - 30% by drawing on a broad range of personal experience to handle a wider than average variety of customer requests and boost office productivity.

Atlanta, Ga, Us

Selected by this nationwide television advertising business to supervise a team of four technicians maintaining 30 ad insertion servers and encoding equipment for more than 100 cable television channels running in three states. Managed an office network of six servers, 45 workstations, 45 phones and 20 printers. Planned sales support initiatives and coordinated new projects. Controlled the department’s equipment budget and purchased new equipment. Scheduled shifts, trained staff and reviewed employee performance. Ensured total system efficiency. Practiced leadership by example that earned the team’s trust; instituted an open door policy while encouraging independence and enhancing team performance that sustained a high level of team morale. Managed the successful conversion to digital simulcasts in the Las Vegas and Wichita, Kansas markets that tripled the channel capacity, enabled airing of high definition ads and centralized all equipment. Planned and executed a smooth transition from analog to digital video in Las Vegas that followed with repeat transition successes in Kansas and then Arkansas on behalf of the regional operations manager. Reduced costs for a total budget of $2.4 million by minimizing overtime and maximizing productivity. Nominated three times for the Camy Award for outstanding performance and customer service. Maintained a 99% system uptime, which averted thousands of dollars in time per day and allowed for $40 million in annual billing. Created maximal opportunities for salespeople by installing new digital platforms and revenue streams such as interactive advertising, which generated an approximate 20% increase in revenue potential in first year.

Las Vegas, Nv, Us

Chosen by the parent company of the landmark Stratosphere Hotel and Casino to provide IT helpdesk support for three casino properties. Maintained front desk check-in terminals, player reward card systems, housekeeping software, security systems and executive systems. Interfaced daily with diverse customers to resolve hardware and application issues through user education, walkthroughs and guidance. Troubleshot and resolved network outages. Technical Support Specialist (continued) Continually rolled out new applications for Microsoft Windows and AS/400 operating systems. Ensured seamless operations of all three casinos by promptly resolving system and end user issues.

Us

Joined this training solutions provider that dominated half the market share with 200 employees to build and manage relationships with operation and facility managers at industrial facilities throughout Florida, South Carolina and Tennessee. Presented safety programs and industrial training materials and marketed solutions to 100 clients per day with a goal of $22,000 monthly. Identified client needs and persuaded buy-in on custom marketing packages. Earned recognition in September 2002 as a key member on the Sales Team of the Month out of 15 teams.

Charlotte, Nc, Us

Recruited to manage LAN/WAN operations at five corporate high rise buildings in downtown Dallas and a remote two-acre server farm with approximately 130 servers running Microsoft Windows NT 4.0/2000 and Novell 3.12 operating systems. Supported thousands of employees with server installations, upgrades and maintenance. Commended with the ‘24/7/365’ Award for outstanding service and efficient network administration. Successfully prevented Y2K problems by implementing thorough system patches and modifications. Sustained greater than 99% network uptime that minimized negative impacts to business operations. Demonstrated diligence and commitment to corporate goals by solely volunteering to the remote facility.

Brought on by this small startup software company with 40 employees to test pre-release versions of a proprietary software package for errors and functionality. Collaborated with the software development team to isolate and correct software anomalies. Led software training classes for clients.  Utilized intimate knowledge of the software package to provide comprehensive technical support to clients, assist with client installs and help compose user manuals detailing new software features.

Bachelor Of Business Administration (B.B.A.), Management Information Systems, General

Education record