Tim Housden Email & Phone Number

London, England, United Kingdom

London

Providing project management services and consultant advice to ISTD on their digital transformation project.Documenting user stories, user journeys, running user testing. Reporting to project working group and executive.

Oxford, United Kingdom

London, Greater London, United Kingdom

West Midlands

Watford, United Kingdom

● Managing a series of projects as part of the Digital Transformation programme, including:○ CMS evaluation and selection○ Content audit○ Mobile review○ Site standardisation○ Shop review● Programme governance.● Requirements gathering and process mapping.● Relationship management of multiple internal stakeholders, including senior management.● Coordinating development work across multiple digital project streams.

London, United Kingdom

Achievements:• Managed the Agile development of the organisation’s new website, as well as the switch to a new CMS platform and integration with the CRM.Responsibilities:• Worked with internal stakeholders to define programme deliverables.• Coordinated internal and external developers, testers and UX agencies.• Set up programme governance structure and liaised with senior stakeholders.• Business change management including process redesign and production of training resources for staff and external users.• Matrix management of project resources across multiple internal departments.• Assisted in defining user test scenarios and UAT test scripts.

London, United Kingdom

Achievements:• Managed projects and project delivery to key accounts, including The Discovery Channel, Harper Collins, Bloomsbury and Winkworth.Responsibilities:• Oversight of all digital projects for the agency. Scheduled resources and monitored budgets and project reporting to clients. Introduced standard project processes and resources.• Business analysis including requirements gathering, documentation, UI/AI design, writing functional specifications, project planning, keeping RAID logs, monitoring budgets and creating project reports.• Maintained several key accounts through improving stakeholder confidence in project planning, management and resource allocation.• Managed in-house and off-shore development teams.• Developed information architectures, user journeys and UI for new site builds and enhancements.

Achievements:• Managed all digital projects, including the delivery of all web and mobile content for the organisation’s website, as well as e-commerce projects.Responsibilities:• Business analysis for all new digital initiatives. Defining project deliverables and KPIs with internal stakeholders.• Used Agile development practices to design a bespoke Java-based CMS for the editorial team.• Managed internal development team. Matrix management of resources from parent company and external suppliers.• Worked in tandem with the Sales and Marketing teams to manage the delivery of creative digital projects for major corporate clients, such as IBM.• Collection and analysis of analytics data, site SEO and site testing, through media optimisation and user-testing software.• Developed and implemented new project processes, aiming to improve delivery times and the quality of output.

Achievements:• Managed the redevelopment of the National Skills Academy for Social Care website, implementing e-commerce platform for the sale of memberships. Responsibilities:• Business analysis, such as defining requirements and documentation, information architecture development, interaction design work, and the redevelopment of business processes.• Coordinating input from external partner agencies providing development resources.• Budget management and resource planning.• Designed and ran the tender process to select a website development agency and e-commerce solution provider.• Managed external supplier deliverables from the web development team and digital agencies.• Project governance including liaison with senior internal stakeholders, project reporting.

Sydney, Australia

Achievements:• Project managed the Business stream of a major online transformation project worth over AUD$300million. This included the redevelopment of their online banking platform.• Improved process flows around major project deliverables.Responsibilities:• Created a high-level delivery plan for phase 1 of the project, and planned the work schedule for the business analysts and UX designers on areas such as project design work and prototyping.• Managed and liaised between a number of key stakeholders, coordinating business input into the SDLC process.• Managed the project budget and other resources, as well as external vendors including UX suppliers.

Wellington & Wairarapa, New Zealand

• Business case development for digital projects including project rationale, budget and benefits.• Managed digital projects including project planning, budget monitoring and resource allocation.• Working with stakeholder user groups to refine the online offering through user testing and focus groups.

Salisbury, United Kingdom

• Developed and implemented a strategic UX framework.• Technical Lead for internal UX projects, including UI design and B2B systems.

Managment of the web team, development and maintenance of the Ministry's websites, web strategy development, audience profile development, site promotion

User experience specialist inclusing developing information architectures, user testing and content strategy.Project Management

Managed the web team, redevelopment and maintenance of the internet and intranet sites, development of web strategies, vendor management

Website design and build, content and information architecture development, web marketing and strategy

Llb, Law

Bachelor of Law

Ba, History

Activities and Societies: Debating team, University Theatre WorkshopBachelor of Arts in History and Politics