Provide support for customer inquiries via telephone calls, e-mails, faxes and letters Handle and resolve customers' software issues (Internet connectivity, printer configuration, general software troubleshooting) with the Stamps.com service and PhotoStamps product.Install software and printers via internet, and CD/DVD, update customer's software to maximize performanceProvide desktop and some server support, including network/local printer installs, Firewall configuration, etc

 Assists IT staff with installation and configuration of workstations, printers, and software. Works with Help Desk and Network Operations staff to determine and resolve end user issues as they relate to applications access on the network. Maintains DHCP scopes & Static IP Addresses for LAN/WAN records, and for VOIP and structured network cabling as appropriate. Required to backup workstations during replacement cycle and retain copies for three months.

Provided an on-going hardware and software troubleshooting service to end-users Advised and trained personnel on proper use of the corporate network, including desktop software, Internet browsing, and e-mail usage. While updating the IS help request log with problems and actionsInstalled workstations, PC hardware, software, and peripheral equipment Consulted customers, visited workplaces and conducted surveys to determine user needsSet up user accounts, regulated and monitored file access to ensure confidentiality and proper useNotable Accomplishments: Reduced helpdesk response time considerably to maximize end users workabilityDecreased the amount of trouble tickets by 40% using new quality and development proceduresImproved productivity and reduce costs through advanced uses of technology Assisted users with policies and procedures for setting up conference calls, new accounts, web/networkpresentations and voice mail

Provided an on-going hardware and software troubleshooting service to end-users Advised and trained personnel on proper use of the corporate network, including desktop software, Internet browsing, and e-mail usage. While updating the IS help request log with problems and actionsInstalled workstations, PC hardware, software, and peripheral equipment Consulted customers, visited workplaces and conducted surveys to determine user needsSet up user accounts, regulated and monitored file access to ensure confidentiality and proper useNotable Accomplishments: Reduced helpdesk response time considerably to maximize end users workabilityDecreased the amount of trouble tickets by 40% using new quality and development proceduresImproved productivity and reduce costs through advanced uses of technology Assisted users with policies and procedures for setting up conference calls, new accounts, web/networkpresentations and voice mail

Determined appropriate revenue recognition by ensuring timely and accurate invoicing and monitoring receivables for projects Initiated cross-training with other departments to improve work flow and streamline project completion Prepared weekly project status reports for executive managementUpdated and maintained confidential records, payroll operations and managed project budget

Achieved high level customer satisfaction through patient methodical approach to problem solvingUtilized strong observation and troubleshooting skills while expertly managing and upgrading network components and end-user application softwareKey assistant to administrator facilitating system designs, maintenance, helpdesk, and software upgradesProvided first level administration of Windows based systemsMonitored and supported internal network security, including adding/deleting users and shared permissions